Reply by Empire Today

Michael, I truly apologize for the inconveniences you were caused due to the delayed installation. I understand that you’ve spoke with the local general manager and we were able to reach a mutually agreed upon resolution. We want you to be satisfied, and if there are any further questions or concerns I may help you with, please feel free to email me at or call me at 888-588-2315 x4195. Rebekah Clerk National Customer Service Manager
Greenville, Texas

Update by user May 12, 2011

Since I submitted this complaint, Empire has agreed to remediate the situation. The whole experience was a headache that we wish we didn\'t have to go through. At least they are taking responsibility for it though.

Original review posted by user May 11, 2011

Empire Today Customer Service is awful. We ordered and thought it would be a pleasant experience. We were completely wrong. We did wood floors and a two day project turned into four. The job could have been finished in a day and a half. The first day the installer was there for a total of three hours because empire did not ship enough wood to complete a singe room. The second day the wrong material was ordered. Finally it was installed. We thought our carpet order was going to be ok but the same problem. Not enough material was ordered so the one day project turned into two.

Since the project extended beyond the estimate my wife needed to call off work and we lost wages. Empire did offer compensation but no where near the amount of the lost wages. To make it worse, we were told in the estimate that if we received a lower quote it would be matched with no problems. We received a lower quote and sent it to empire but then we were informed that there are several stipulations that must be met. Meanwhile we were told originally it would be matched no questions asked.

Avoid a headache and avoid empire.

Product or Service Mentioned: Empire Today Estimate.

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