Reply by Empire Today

Mary, I have read your post and apologize for your experience with our sales representative and installation team. After reviewing your history in our system, it is my understanding that our local manager contacted you regarding your concerns. Customer satisfaction is extremely important to us and we want to work towards a resolution. We are always available to to answer any questions you have regarding your order or Empire. We would like to follow back with you to review your order and the amount of product that was installed. If you could contact me at your earliest convenience, then we can better continue working on a resolution together. You can email me at or via phone at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Los Angeles, California

I fell for the 'Empire Today' advertised promotion ("buy 1 rm, get 2 free"). Of course, when the salesman showed up, he explained that this applied to a lower grade of product than we had desired.

But, that was not the major issue. After selecting carpet for 4 rooms, the unscrupulous salesman came up with a $ amount that sounded semi-reasonable to us (of course, we hadn't shopped around), though the paperwork he provided us did not specify sq. footage. Well, bottom line is, he ordered so much extra carpet for us that there was enough left over to carpet another room!

The installers were willing to install it for us at the cost of extra padding. We agreed, but asked them to come back in 2 weeks to install. 2 weeks went by and the installer called to say his partner actually installed the extra carpet in his own home!

I didn't even know how to go about complaining to Empire Today and figured they'd only give me the runaround. So instead, I am warning everyone I can to stay far, far away from this ripoff company.

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