Reply by Empire Today

I have read your comments and recent post. I apologize you were not satisfied with your carpet purchase. Customer satisfaction is extremely important to us and we do our best to provide a resolution to customers that experience problems. We offer quality, name-brand products from leading manufacturers and work with each customer to select a product to fit their needs. All of our products are also backed by an installation and manufacturer warranties. I would like the opportunity to speak with you about your experience and any concerns you have regarding our company. Please contact me directly at or via phone at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Orlando, Florida
1 comment

Don't get ripped off by Empire Today, do some online research first and you will see just how bad they are. Very, very poor quality products!! Their policy of installing the very next day isn't really a good thing, it's used to prevent the customer from researching what Empire Today is really about and also shopping around. In my case I requested and paid for premium grade carpet only to have cheap *** installed. After a year of no return calls, transfer to other customer service managers and the over all run around, they offered to sell me more carpet to replace the cheap stuff they installed. Needless to say I wasn't falling for that and giving them one more dime. I filed complaints with both BBB and Florida Dept. of Consumer Services with no results (neither did anything - joke) but it was important to me to warn other consumers. I encourage anyone that has had a bad experience with Empire Today to share it, maybe you can save someone else from getting ripped off.



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Glad I read your reviews, since I am in the market for carpeting. You definitely steered me away from contacting Empire Today, and I will be looking elsewhere for my needs!

Thanks again for your comments!