Empire Today's reply to:
Empire Today - Rip off
Don't get ripped off by Empire Today, do some online research first and you will see just how bad they are. Very, very poor quality products!! Their policy of installing the very next day isn't really a good thing, it's used to prevent the customer from researching what Empire Today is really about and also shopping around. In my case I requested and paid for premium grade carpet only to have cheap *** installed. After a year of no return calls, transfer to other customer service managers and the over all run around, they offered to sell me more carpet to replace the cheap stuff they installed. Needless to say I wasn't falling for that and giving them one more dime. I filed complaints with both BBB and Florida Dept. of Consumer Services with no results (neither did anything - joke) but it was important to me to warn other consumers. I encourage anyone that has had a bad experience with Empire Today to share it, maybe you can save someone else from getting ripped off.