Reply by Empire Today

Dear Mr. Rose,
It’s disappointing to read your review. We’d like to address any unanswered concerns you may have. You can contact us at if you wish further assistance.
Thank you.
Lenni, Pennsylvania
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
1 comment

Yes customer service horrible !! I asked to be called back by a manager- its mission impossible!! Oh they never tell u warranties only apply if carpet is professionally cleaned every freakin year so u must pay 200$ a year to keep so called warranty ????

Reason of review: Poor customer service.

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Dear Customer,

It’s disappointing to read your review. We’d like to speak with you more to better understand what happened.

However, we aren’t able to look up your account with the information provided.

Please send your account and contact information to so we assist.

Thank you.

-ET Customer Support