Reply by Empire Today

I would like to apologize for the problems you experienced during your sales appointment. As you have mentioned that you have worked with someone at Empire, I would like to receive more information to follow up on the resolution. I cannot locate your account from the information in your post, so could you please contact me so we can discuss your experience?Our sales representatives work with each customer during the in-home appointment to select the right product to meet their needs and budget. We provide one fully-installed price, which includes many items such as product cost, installation, padding, moving of furniture, removal of old product, etc. Our free estimates do not carry any obligation and customers do have a rescission period under which they can cancel the order. Empire also offers a Low Price Guarantee if certain conditions are met. If you found a comparable product and installation for a lower price, we’ll beat that offer. Please do contact me so I can look into this matter further. I can be reached at or 888-588-2315, ext. 4195. Rebekah Clerk, National Customer Service Manager
Washington, District Of Columbia

We were scammed by the rep that came to give us our free estimate. We were supposed to get 50% off of the laminate flooring that we chose but some how we ended up paying $14.50 per square foot when other company's were charging as low as $2 per square foot.

The rep was a fast talker with horrible things to say about competition. The day of installation I asked the installers for a break down of cost. They couldn't give me answers. We called BBB (Better Business Bureau)to make a complaint.

The customer service rep that responded to our complaint was very rude and condescending. After all of their lies, BBB had no choice but to cancel the complaint.

At this point we felt hopeless, since we couldn't get help from BBB so we ended up up stuck with the floors and paying for crappy service. We would never recommend Empire Today fro ANYONE!

Product or Service Mentioned: Empire Today Installation.

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