We were scammed by the rep that came to give us our free estimate. We were supposed to get 50% off of the laminate flooring that we chose but some how we ended up paying $14.50 per square foot when other company's were charging as low as $2 per square foot.
The rep was a fast talker with horrible things to say about competition. The day of installation I asked the installers for a break down of cost. They couldn't give me answers. We called BBB (Better Business Bureau)to make a complaint.
The customer service rep that responded to our complaint was very rude and condescending. After all of their lies, BBB had no choice but to cancel the complaint.
At this point we felt hopeless, since we couldn't get help from BBB so we ended up up stuck with the floors and paying for crappy service. We would never recommend Empire Today fro ANYONE!
Product or Service Mentioned: Empire Today Installation.