Reply by Empire Today

As a member of our customer service management team it is our priority to ensure that each and every customer is satisfied with their purchase. I have read your post and understand that we have reached a resolution with you. If you have additional concerns about your carpet, I can be reached at or via phone at 888-588-2315 x4195. I look forward to hearing from you. Rebekah Clerk, National Customer Service Manager It is not uncommon for new carpet to shed for up to 120 days. The main reason for carpet shedding is due to loose fiber left from the milling process. It is recommended that the carpet be vacuumed frequently to eliminate or minimize the shedding.
Newburgh, New York

The Empire carpeting we purchased for our livingroom in September 2009 started shedding almost immediately. At first it was a few stray fibers, usually in front of the sofa where you put your feet. I assumed a "new carpet" issue, but the shedding has continued to the point where half our LR carpet has these fibers. We called Empire customer service and they offered to replace the carpet. This will be a chore, since our dining room set will need to be moved into our kitchen, and our LR furniture, including a bulky entertainment center w/ 46" tv and a fairly expensive glass curio cabinet will need to be moved into our DR.

Just wondering if anyone has experience with Empire replacement carpeting, and whether it was any better than the original. I'm afraid they're gonna give me the same quality stuff as I have now, which means I'll have the same problem come October.

Thanks for any advice!

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I purchesed carpet from empire less then 1yr ago and it is wearing bad in front of a recliner. They sent an inspector out and he says it's just normal wear and tear and there is nothing else further they will do for me.

I'm pissed!!!!!!!!!!!!!!!

I spent over $3000 on this carpet less than a year ago and it looks like *** and i just have to live with it well this is bull!!!! I will be contacting the better bussiness bureu, posting on every consumer website out there, so this kind of shaddy bussiness dosen't happen to anyother unsepecting consumer out there even if it helps just a few I will be satisfied....


A Company offers to replace your carpet for free and you are complaining. DUH.

Maybe you should ask for your money back too. Remenber you bought cheap carpetand you got what you paid for.

Crosslake, Minnesota, United States #132309

Thank you for bringing your carpet experience to our attention. We apologize for any inconvenience, and our customer service team would like to work with you to explore a resolution. Please contact us at 800-588-2300 so we can assist you.


Consumer Advocate Team

Empire Today, LLC