We just had wood looking tile put in our hallway, living, dining, and bedroom. Jed C.
came out and showed us some different things after getting a sense of what I was looking for. He was VERY patient with me and my husband. THEN he went outside so we could discuss our options together. He never pushed us or made me feel uncomfortable and he didn't use scare tactics.
He was awesome. We felt very comfortable with the product he showed us and he explained all the features. We bought it! The financing options were really good too.
The installation supervisor was Miguel. What a great guy! We really lucked out with him because once the installers got the living room done I had a hissy fit. I hated one of the tiles that was dispersed throughout.
I felt like I got the wrong tile- like a knockoff version of what Jed showed me. Jed came back! He had the tile he showed me and I compared it to those I received. With the exception of that one ugly one, I felt a lot better.
He didn't have to come back, but he did to make me feel better. He also stayed to help me and Miguel make a plan on what to do about the ugly tile. Miguel had his installers replace the ugly tiles for me, and then made sure I got the look I wanted. The two installers did not speak English, but it didn't matter because Miguel was right there all along.
The best thing about these two guys was that they always answered the phone and called back. Even when I left a message for Jed, the salesman, that clearly stated I wasn't happy he still called back AND came over to my house. My tile is gorgeous.
They did a great job, and so fast!! T N
Product or Service Mentioned: Empire Today Flooring Installation.
Reason of review: Good quality.