Reply by Empire Today Aug 12, 2011

Debra, we're sorry for your experience with your in-home estimate. It is our normal practice to try and work with each individual customer's budget and needs and it's disappointing to hear you may have not received this standard of service. We've tried to reach out to you recently to address your concerns and to see if you'd allow us the opportunity to send another sales representative to your home to work with you. If you could, please call us back at 888-588-2315 x4195 or email us at customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager
Author's
Flint, Michigan
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I had a rep.come to my house and give me a price for carpet, tile and two blinds.

She measured and came up with a price. I told her I could not afford it. She asked me what my budget was. I told her the most I could spend.

Dumb on my part. She called her two Managers and of course they could meet my budget! She dropped the price by $5000.00! I wish I would have told her less.

Is this price gouging or what?I am getting my items somewhere else with honest people for less than what she quoted me.

Review about: Price Gouging.

Review #254120 is a subjective opinion of a user.

PRODUCT OR SERVICE Empire Today Manager
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

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