Reply by Empire Today

Todd, we’re truly sorry for your missed appointments and the inconvenience this may have caused you. We realize your time is valuable and it’s disappointing to hear about this as it is not how we expect our customers to be treated. We realize that the local market did speak with you recently and that you’ve already purchased with another company. In the future, if you have any further questions or concerns or would reconsider using us, you can call us any time at 888-588-2315 x4195 or email us at and we’ll follow back with you. Rebekah Clerk, National Customer Service Manager
New York, New York

I had two appointments with Empire Today flooring and they never showed. The first time he claimed to be lost.

I called at 9:30 the second time to find out when in the 9-11 range they may show and eventually found out he wasn't coming until 12. H eapparently didn't plan on calling me and wasn't sure he'd make it by then. Wasted a morning and time off work so I'm moving on to another company.

I guess they're so cheap to make up for the lack of customer service. Don't waste your time with these guys...

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