Reply by Empire Today

On behalf of Empire Today, I apologize that we didn't meet the expectations that you were expecting by scheduling an in-home estimate with us. Empire takes the feedback from its customers very seriously. I will ensure that your experience is brought to the attention of our Sales Team. Rebekah Clerk, National Customer Service Manager. If you would like to speak with me directly, I can be reached at or via phone at 888-588-2315 x4195.
Atlanta, Georgia

I contacted Empire Today on August 28th for an estimate on installing some hardwood flooring. The sales rep that showed up was unprofessional, pushy and had a huge attitude.

I wanted hardwoods and he tried his best to talk me into purchasing laminate flooring trying to explain to me that laminate is better than hardwood. When I wouldn't budge on my decision, he proceeded to quote me on my flooring choice. The quote that I received was $800 higher than a local flooring company. The sales rep had the audacity to tell me that I was making a mistake by not purchasing from them and that his price was the best out there.

He proceeded to slam his samples on my existing hardwoods scratching them.

Talk about a company that is full of itself.

Product or Service Mentioned: Empire Today Estimate.

Monetary Loss: $1600.

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