Reply by Empire Today

Heather, we’re disappointed that you were not completely satisfied with your installation. As a company dedicated to customer service, we want to work with customers to make sure they are happy with their entire experience. We understand that we’ve recently attempted to reach you to discuss your concerns and possible resolutions. We look forward to speaking with you. If you have any questions or concerns, please call us at 888-588-2315 x4195 or email us at customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager
Author's
Ocoee, Florida
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I recently used Empire Today for my flooring. When the salesman arrived we went through the different options- without going over prices- he was naturally assuming because I'm a single female that I should look at the less expensive models and kept telling me to look at the vinyl though I much preferred the woods. When I did pick out 5 samples I liked- he went outside to "consult his boss"- he came with only the price of the vinyls- those I didn't like and thought looked cheap. I asked about the 60% off ads running on the tv- and he said that only counted towards the "product" not the labor- so I asked how much labor was- he said he didn't know- I asked how much the product was- he said he didn't know. I said that I wanted a itemized record of my invoice- and he said that it's an "all inclusive price...Does that make any sense? I asked how I knew I was getting 60% off of the product if its an all inclusive price. He also said this price included trim. But still didn't know how much anything was- he went outside 3 more times to consult his boss- I felt like I was being used by a car salesman!

Well- his incompetence further reviled itself, as he showed up at my work to sign the contract but hadn't filled anything out- and forgot what product I wanted and had to run out to his car and bring the samples into the lobby at work- I was so embarrassed, and his unpreparedness cut into my lunch break. Further more- the product wasn't even close to the quality that I expected. I priced the product at Home Depot and Lowe's and it came out to $0.89/sq ft but even at their 60% "discount" Empire Today's product came to over $4.00/ sq ft! They also forgot the trim that my salesman told me was part of my price!

When I called customer service- I got the same run around- no one could tell me how much labor or the total product is. I highly doubt their A rating with the BBB- if they can't provide itemized receipts, have a low quality product, unorganized sale people and clueless customer service!! DO NOT USE THEM- I still 3 more floors to do in my house- and next time I'm doing it myself- less hassle, cheaper, and I would know what I'm doing! Also thinking about sending this to the BBB for them to look into these horrible practices!

Review about: Empire Today Flooring.

Monetary Loss: $2.

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