I called Sunday, 10/30/11 after seeing an advertisement on TV for Empire Today. I was greeted very professionally by an operator and was able to get a next day appointment for an estimate for my home. I was given a window between 1pm and 3pm. This was great since I had the day off for Halloween. I had my phone with me at all times and was doing yard work in the front to be sure not to miss them.
At 3:05pm I called because no one ever showed. I was greeted again very pleasantly and placed on hold while they investigated what was going on. I was told their was an emergency and the person wasn't able to complete her appointments. Now, don't get me wrong, I understand that stuff happens but since they employ a service to schedule their calls can they not have them call the folks who are waiting for them to let them know!?!?!
I wanted to voice my dissatisfaction with the company and requested a call back from a manager. I gave all my information and it's been 3 days now - no call back.
I am actually pleased that this happened before I committed myself to have any services provided by them and moved furniture around or took time off of work, etc. I don't expect a callback from them and I will notify the BBB since what sealed the deal for my initial call was that they advertised an A+ rating with them...
Product or Service Mentioned: Empire Today Estimate.