Reply by Empire Today


we regret the inconveniences that occurred during your installation appointment. We understand that we’ve been in contact with you in regards to possible resolutions and that you chose to cancel the order. The refund check for your deposit has been sent out, and please do not hesitate to contact us with any additional questions or concerns at 888-588-2315 x4195 or

Thank you.
Rebekah Clerk,
National Customer Service Manager
Elmont, New York

original salesman mis measured in 3 separate areas, a bedroom. a dining room, and stairs.

WHen installers came, said they could fix with seams. This is not acceptable. I'm inconvenienced with a house in disarray, no where for my 2 sons to sleep, nowhere to eat cause my dining room furniture is in the kitchen and now i have to go out looking agains, i had to cancel an entertainment affair, and i have to wait 3 weeks for the refund.

Then the corporate office had the nerve to call back wanting to reschedule an appointment. I want everyone to know if Imre Bordas comes to your house as the salesman for empire, they will have mistakes!!!!!!!!!!!!!!!!!and aggravation!!!!!!!!!!!!!!!!

Monetary Loss: $2000.

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