Same thing happen to us.The carpet we were shown in our home by the sales person is NOT the same carpet installed in our home.
This carpet feels like we r walking on the plywood floor!!! Very very cheap carpet that they obviously switched ,same style and color but NOT same quality!! What a scam, demanding a refund!! Installer was very good but product is bad!!
Called customer service and got nothing but a rude and unhelpful person. Did not want to give me any contact information or address to mail our right to cancel, just that install manager would contact me within 3 days. There is no fax number or email info on any paperwork.
No phone or contact info given for the Salesperson.Very very sketchy practices!!!
Review about: Empire Today Manager.