Same thing happen to us. The carpet we were shown in our home by the sales person is NOT the same carpet installed in our home.
This carpet feels like we r walking on the plywood floor!!! Very very cheap carpet that they obviously switched ,same style and color but NOT same quality!! What a scam, demanding a refund!! Installer was very good but product is bad!!
Called customer service and got nothing but a rude and unhelpful person. Did not want to give me any contact information or address to mail our right to cancel, just that install manager would contact me within 3 days. There is no fax number or email info on any paperwork.
No phone or contact info given for the Salesperson. Very very sketchy practices!!!
Product or Service Mentioned: Empire Today Manager.