Product: Empire Today Manager Clear all filters (17 of 17 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
0 comments
Empire Today's reply to:

Empire Today - The worst Flooring Company in Monterey/Santa Cruz County I have Encountered

It would appear that the main reason Empire Today runs all of those TV and Radio commercials is to attract more customers than they scare away?? In my case I wanted to schedule an estimate. All of the other floor companies would send a person to do the measurements, then a follow up meeting to review the different product options. I work +50 miles from my house. I have a key lock box with an alarm system that can be turned off with my cell phone. Empire would not schedule an appointment unless I was there. So we scheduled on the weekend. The sent numerous emails and text message reminders. The day of the appointment, the sales person was a no show. I called and was told he was sick and could not make it, but no call. The next week same thing, an appointment that they never showed up at or called. When I call, I was told that inspite of all of the emails and text messages, the "sales manager did not assign a representative to my appointment" They lied. This is actually a good sign. I would assume that if I hired them, this apparent corporate culture of wasting the time of potential customer, would only blossom if I was an actual customer?? Good thing I did not need to find out too late in the game. Consider your options......RUN AWAY!!!!!
View full review
Author
Location
Palo Alto, California
Service
Empire Today Manager
Review #1052081 is a subjective opinion of poster.
1 comment
Dear Sharath, We appreciate your posting. Since our company does not service outside of the United States, we believe that you might be referring to a company with a similar name. We want your concerns to be heard, so please make sure you are posting to the correct...
View full review
Author
Location
Anandnagar, Uttar Pradesh
Service
Empire Today Manager
Review #929186 is a subjective opinion of poster.
1 comment
Dear Sharath, We appreciate your posting. Since our company does not service outside of the United States, we believe that you might be referring to a company with a similar name. We want your concerns to be heard, so please make sure you are posting to the correct...
View full review
Author
Location
Hyderabad, Telangana
Service
Empire Today Manager
Review #929104 is a subjective opinion of poster.
0 comments
Empire Today's reply to:

Dear Customer, We regret that your Empire experience was not a great one. We would like to follow up with you to discuss your experience in more detail and help make things right for you. Unfortunately, we cannot locate your account with the information posted here....
View full review
Author
Location
Lawrence, Kansas
Service
Empire Today Manager
Review #858046 is a subjective opinion of poster.
0 comments
Empire Today's reply to:

Dear Kelly, We assure you that this is not the level of service that we expect for our customers. Although time has passed since your post, we would like to ensure that your concerns are answered. if you continue to have questions please contact us at...
View full review
Author
Location
El Paso, Texas
Service
Empire Today Manager
Review #742163 is a subjective opinion of poster.
1 comment
Dear Seema, We never want our customers to be disappointed in our service, and we regret that you feel this way. We understand that time has passed since your post, but we would like to ensure that all your concerns were addressed. If you remain to have questions...
View full review
Author
Location
West New York, New Jersey
Service
Empire Today Manager
Review #572291 is a subjective opinion of poster.
0 comments
It’s disappointing that your product has not met your expectations, and we would like to know more about your concerns. We always want our customers to enjoy their experience with us, and we will be following up with you shortly to discuss the situation and work...
View full review
Author
Location
Canton, Georgia
Service
Empire Today Manager
Review #555019 is a subjective opinion of poster.
0 comments
Joel, we regret the delay in processing your credit, and any inconvenience that occurred as a result. We understand that we’ve been in contact with you and advised that the credit has been processed to your financing account. Please don’t hesitate to contact us with...
View full review
Author
Location
Old Bridge Township, New Jersey
Service
Empire Today Manager
Review #463385 is a subjective opinion of poster.
0 comments
Empire Today's reply to:

We’re disappointed that you were not satisfied with your experience working as an independent contractor, as we always strive to create a positive work environment. We would be happy to discuss the concerns you have expressed here. Please contact our Human Resources...
View full review
Author
Location
New York, New York
Service
Empire Today Manager
Review #385735 is a subjective opinion of poster.
0 comments
Empire Today's reply to:

Empire Today - Mrs. Logan

Over the course of 6 months, we have been trying to resolve issues with Empitre Today. Unfortunaltely, their Regional Customer Service Manager, Laura Woods was unprofessional and tried to bully us on the phone regarding Empire's unfinished work & 2 items they (carpenters) broke in our house. One was an original folkart piece and the other was glass. We even provided Empire with information to order transition pieces they cracked, all of them, in the process of installing the tile floor. We ended up filing a protest with our credit card company who forwarded the tiemized list of repairs & quotes to Empire for finsihng the work. Laura Woods claims they never received the estimates & it was our fault. So far we are at a standstill with a small portion of the money we are holding back. My advise is to file a complaint with the Better Business Bureau. May be they will lose their AAA+ rating.
View full review
Author
Location
Dearborn, Michigan
Service
Empire Today Manager
Review #303419 is a subjective opinion of poster.