Reply by Empire Today

As a member of Empire’s Customer Service Management Team, I would like to apologize for your recent experience. I would like to find out more information about your experience. There is a three-day cancellation policy on all orders that are paid for with a deposit. If possible, would you be able to contact me at your earliest convenience, I can be reached at customersupport@empiretoday.com or via phone at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Author's
Tampa, Florida
0 comments

I'm in the TAMPA market the sales guy was a sleaze bag named John who used high pressure sales.I was quoted 3,200 for laminate wood floors he scheduled us an instillation date and said "call me to cancel it".

He called a day later to pressure me it to having it done sooner. I rejected. THEN I decided I was fed up an canceled. I called John he said "he took care of everything" I didn't believe the sleaze bag and called corporate a day later.

BIG SURPRISE it wasn't canceled. They then lowed the price to $2,200. I said NO! The next day I get a call asking me to set up an installation time....I CALLED corporate again they said it wasn't canceled.

I canceled again over the phone and got hung up on... I bet there going to be at my door bright and early to put in floors I do not want.

Empire Today blows ***.AND I tried to get the AC rating on the floors guss what no one knew....So I'm guessing their floors are as *** as their customer service.

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