Empire Today's reply to:

Empire Today - Waited 3 week before installation asked for additional money wrong measurement

Dear Rena,
Our mission is to make beautiful new floors easy for our customers, by striving to resolve all concerns from pre to post installation.
We regret to hear about your experience, and understand that we’ve spoken to you in regards to your concerns. We’ll continue to follow up with you until a solution is reached.
Thank you.
-ET Customer Support
ID
#1497817 Review #1497817 is a subjective opinion of poster.
Service
Empire Today Linoleum Installation
Cons
  • Dishonesty
Reason of review
Order processing issue
Loss
$4000
Preferred solution
Full refund

Empire Today salesperson came to our home twice to sell us flooring. We paid $4000 in full.

After a few weeks later Empire salesperson called and demanded $2000 more dollars because he made an error in his measurements. He refused to give us a refund and offered to send two boxes of Linoleum for me to have someone to install at our expense. I was devastated because my husband a disabled veteran who is wheelchair bound and blind. Money was tight already and I trusted this company with our last and they robbed us of $4000.

I am so stressed and can't stop crying. Please recommended a attorney to help us.

This is not fair for a large company to go door to door to deceive our most vulnerable citizens. My email address is dhall1235@bellsouth.net

Empire Today's reply to:

Empire Today - Linoleum Installation Review from Stamford, Connecticut

Dear Gregory,
We regret to hear that your experience has not been a great one. We want to help, but unfortunately we cannot locate your account with the information posted here. Please send your account information to customersupport@empire-today.com so that we can follow up with you.
Thank you.
ID
#939458 Review #939458 is a subjective opinion of poster.
Service
Empire Today Linoleum Installation
Reason of review
Bad quality

Linoleum was installed on an angle and the installer said that the kitchen cabinets were not aligned properly instead of admitting that he had screwed up the install. Called customer service and had to drive 135 miles to the install location, my summer cottage, to meet with a manager, to get agreement on reinstall.

Came

back out to the house this week for reinstall of Linoleum. It is now 12 noon and the installer has not shown up yet. These people are the absolute worst company to deal with.

Forget about the price!!!!!!! They suck!!!!!!!!!!!

1 comment
Kennidy
#1229311

Dear Customer,

We regret to hear that your experience has not been a great one. We want to help, but unfortunately we cannot locate your account with the information posted here.

Please send your account information to customersupport@empire-today.com so that we can follow up with you.

Thank you.

Empire Today Products and Services Reviews

Product or Service Reviews
Carpet Installation  1.8 90
Flooring  2.3 118
Flooring Installation  2.1 61
Vinyl Flooring  2.1 6
Customer Care  1.5 57