I told Empire that the carpet they installed looked "cheap" and that I was very unhappy because I was told that the carpet I purchased was better in quality than my existing carpet.
When I asked Empire's installer if he installed a cheap carpet, he says, "Look at the back of both carpets. You can see the difference. Which carpet do you think is cheaper?" He then points to the carpet that was just installed!!
So I asked him why Empire's sales rep would tell me otherwise and he says, "I think people just tell you what they need to tell you to sell you something. But I don't have anything to so with sales, I just install carpet."