Reply by Empire Today

I have read your post from a couple of years ago and apologize for having to reschedule your appointment. As we are continually trying to improve our level of customer service, I would like to follow back with you. I understand your concerns - your time is valuable and it was frustrating to have to plan for another time to meet with our representative. I know some time has past since your post, but if you are able to contact me I would like to learn more about your experience. I can be reached via email at customersupport@empiretoday.com or by phone at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Author's
Ringwood, New Jersey
1 comment

Without going into a long-winded story about Empire Today, I will give the basic rundown. I scheduled a time during the day for a technician to measure windows and give an estimate for plantation shutters. At ten minutes before the end of the 2-hour window appointment time that I was given, I was called to say that the company had to cancel and re-schedule my appointment time.

I told them that if I ran a business that way, I would soon be out of business. Needless to say, I did not reschedule another time, and will go with a different company from which to purchase and install the shutters.

I encourage any reader to consider doing the same, and to beware of Empire Today.

Review about: Empire Today Estimate.

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Anonymous
#33498

Life isn't perfect people do have accidents,emergency's,cars do break down, all sorts of stuff could have happened.I bet your exaggerating a bit too.They called and told me that the saleswoman's first appointment ran over and they would spend as much time as needed at my house when they got there.I think that it's good they do that.Would you want your doctor to rush through brain surgery on you so he could be on time for his next appointment.I signed a contract and will have my house done 2mrw.Yes I paid more but it's worth it to not have to run back and forth to the box store,I tried that route and then they charge me $65 for someone to measure my house.I've had both experiences and would choose Empire Today every time.

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