I have been dealing with my issue since first of Feb. I called and called before i actually got to speak to someone.
I was told to send pictures of my issue with my laminate flooring. I did. Took several calls before getting to speak to someone again. I was told the manager looked at my pictures and determine i had water damage.
I knew this could not be right. I kept on calling until i was told the manager would come yo my house to look at my floors. He looked very hard to find something i had done to cause the flooring to do what it was doing. He told me they would be back in 2 weeks to gix the problem.
After not hearing anything in 3 weeks i called several more times to speak with someone. I then was told they approve to replace only 14 boxes and made that consumption frome the pictures. Humm. I disagreed and ask that my whole floor be fixed.
I was told she would turn my complaint in and it would take 2 weeks before they would make a decision and get back with me. I waited 17 days this time and called again. Manager did not want to speak with me. I was persistent.
She told me the did not have my flooring anymore and would get the manufacturer to make some (14 boxes) i told her i didnt want my floors spliced up and replaced with something that would not match. She said they should match pretty close.
I have continued to ask for number of anyone higher up within empire and only have been told they don't know anyone else higher than who they have. Sharing 1 photo of my floors
Product or Service Mentioned: Empire Today Laminate Flooring.
Reason of review: Bad quality.