Reply by Empire Today Mar 06

Dear Becky,
We want to ensure that all your concerns were addressed. Please direct any unanswered questions to customersupport@empiretoday.com.
Thank you.
Author's
Placerville, California
1 comment

The worst customer service, products and unprofessional installers!Seven week and still waiting for my laminate to be redone due to bad install on materials.

My house is upside down, taken off over 8 days of work with promises of new install and appointments they never showed uo for.

Help my floor is raised off the ground 5 inches all the wall base has popped off from pressure.

We have shards of sharp plastic cutting our feet, pinching our socks.Broke promises yesterday again, no show!

Review about: City View Laminate.

Review #834981 is a subjective opinion of a user.

1.3
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Advertised vs Delivered
Discounts and Special Offers
Price Affordability
Diversity of Products or Services
Turnaround Time
Exchange, Refund and Cancellation Policy
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Customer service
Value for money
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Product or Service Quality
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

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Comments

ETCustomerSupport
#1149771

Hello Ms.Peterson,

Thank you for giving us an update on your installation, this is not the level of service we want our customers’ to experience.

We understand that we’ve been in contact with you regarding this issue, and will continue to follow up until a resolution is reached.

Thank you.

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