Reply by Empire Today

Dear Monica,

We understand that this has been a frustrating situation, and regret to hear that you have been inconvenienced by this matter. Our records show that we have spoken to you and have attempted to reach an amicable solution. We will further review your concerns and will be in contact with you shortly.

Thank you for your patience.
-ET Customer Support
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Horrific installation experience. Installers arrived 5 hours late.

I asked if they had emeritus time to finish the job and they assured me that they did. At 6:00PM only the carpet padding was installed. Installers packed up their van and left with no explanation, no note, they turned off their cell phones and would not answer my call or respond to my texts.i had the installers cell number because he called me earlier in the day. My home was left with furniture and mattresses standing up against the walls etc and couldn't even get into my bathrooms.some furniture was on my screened in lanai with rain forecasted.

I was in panic mode. Thanksgiving was 2 days away and I had guests coming for the weekend. the installers had earlier told me that they were all booked up the next day so I knew that they weren't coming back. I called the customer service number at Empire and got transferred around to about 20 different employees.

The next morning I started making calls again and finally got a lady that told me she would speak with the installers supervisor. The same installers were sent back the next afternoon to finish my job and they had the attitude that they were not pleased to be sent back to complete my job. They made a rude comment about their boss. In my opinion, they were overbooked and overworked and just ran out of one in my job.

The actual installion he next day took 4 hours, so if they would have finished the job the day that they left at 6pm, my installation would have been completed at 10:00 pm. They just ran out of time and left with no explanation. It was an extremely stressful 24 hours with many many calls to Empire to finally get some help.

Empire is such a big company, that nobody gives a *** absolutely you. Never never never hire Empire!!!!!!

Product or Service Mentioned: Empire Today Carpet Installation.

Reason of review: Bad quality.

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