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Manufacturer: Empire Today Category: Flooring Clear all filters (15 of 15 reviews match)
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We had new laminate flooring installed 2 days ago, and although it looks beautiful, there's creaking everywhere we walk. I figured maybe it would take a day or two to settle or something, but it's really bothering me after 2 days. I called Customer Service and they said there's only ONE person that handles these types of calls/issues and we would be contacted within 1-3 business days. I have a sunken feeling right now and I just pray that they...
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Anonymous

Anonymous empire does not use rosin paper as an underlayment, which is standard (and a must) in the industry to prevent the problems you are describing. It is to reduce the cost of the...

ETCustomerSupport

ETCustomerSupport Hi Elizabeth, we regret that your product has not been meeting your expectations. We would like to know more about your concerns, and we will be contacting you shortly to disc...

I liked
  • Came to my home
I didn't like
  • Person handling complaint will call in 1-3 days
  • Quality of the job
#796793
Talk to Dianna was told they were going to send a inspector out which they did but have heard nothing from them I am getting tired of the run around I want my floor fixed I have dealt with Empire for along time but never had this lousy of service When you try to call they wont give you a direct number and you are put on hold forever but if you are placing a order they are Johnny on the spot
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ETCustomerSupport

ETCustomerSupport We regret that your concerns have not yet been addressed, and we would like to know more about the issues you’ve been experiencing so that we can help make things right for yo...

I didn't like
  • Job quality
  • Not returning calls
  • Horrible customer service
I have been using Empire today for close to 20 years Carpet and Laminated floors Always had good results till this time first off the salesman planning told my daughter and me the floor was water proof The installers didn't come the day they were scheduled and the day they came they were late I live alone and have never put no water on this floor just damp mop then went over with dust sheet to shine Now they say no warranty its water damage Its...
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wheeler-linda

wheeler-linda The inspector was out last week and still have not got issue resolved I am getting a little discourage I have 5 more rooms to do and I guess they don't care

ETCustomerSupport

ETCustomerSupport Thank you for bringing your concerns to our attention. We regret that your product has not been meeting your expectations, and we understand that we’ve spoken to you about thi...

I didn't like
  • Mr tim sherwins attitude on the phone
  • Way the installation went and the end product
  • Follow up
Empire Today's reply to:

We take allegations such as these very seriously, and we would like to follow up with you so that we can learn more about what happened. Unfortunately, we cannot locate your account with the information posted here. Please send your contact information to customersupport@empiretoday.com or call us at 888-588-2315 x3555 so that we can reach out to you. Thank you. Angelica Snell, Resolution Team Manager
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I didn't like
  • Job quality
  • Lack of caring
#676236
Avoid Empire-Today at all costs! I come from a unique perspective in that I worked as an Independent Sales Contractor for Empire for a year and a half. Unfortunately, I cannot speak to Empires business model or practices due to a confidentiality agreement, but I can speak as a customer who used Empire 4 times, once prior to my employment. So trust me when I say avoid at all costs unless you want the risk of them having to come back a repair...
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Anonymous

Anonymous your monetary loss was YOUR fault for continuing to deal with the company…seriously??? You could have gotten another job as your case was most certainly not an isolated incid...