Product: Empire Today Laminate Flooring Rating: 3 Stars Clear all filters (2 of 16 reviews match)
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Dear Tonia, Our records show that we have spoken to you in regards to your concerns and have conducted an inspection. For future concerns please contact us at customersupport@empiretoday.com. Thank you.
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Review
#865685 Review #865685 is a subjective opinion of poster.
Product
Empire Today Laminate Flooring
Tags
  • Flooring Product
Empire Today's reply to:

Empire Today in Euless, Texas - Laminate Creaking, Customer Service issue

Dear Elizabeth,
We are disappointed to read your post, but understand that we have addressed your concerns and reached a solution. If you continue to have questions please contact us at customersupport@empiretoday.com.
Thank you.
Review
#796793 Review #796793 is a subjective opinion of poster.
Product
Empire Today Laminate Flooring
Pros
  • Came to my home
Cons
  • Quality of the job
  • Person handling complaint will call in 1-3 days
Reason of review
Bad quality
Loss
$5000
Preferred solution
Full refund
Tags
  • Installation

We had new laminate flooring installed 2 days ago, and although it looks beautiful, there's creaking everywhere we walk. I figured maybe it would take a day or two to settle or something, but it's really bothering me after 2 days.

I called Customer Service and they said there's only ONE person that handles these types of calls/issues and we would be contacted within 1-3 business days.

I have a sunken feeling right now and I just pray that they will cooperate and resolve the issue quickly. Otherwise, I will ask for a full refund and they can take back all the laminate!