Product: Empire Today Laminate Flooring Rating: 2 Stars Clear all filters (3 of 16 reviews match)
Filter by rating
filters
Product:
Rating:
Empire Today's reply to:

Empire Today in Toms River, New Jersey - Still no word on my laminated floor

Dear Linda,
We are disappointed to read that your initial experience did not meet your expectations. It is our understanding that we have offered a fair solution to your concerns. If you have further questions please contact us at customersupport@empiretoday.com.
Thank you.
Review
#745114 Review #745114 is a subjective opinion of poster.
Product
Empire Today Laminate Flooring
Cons
  • Job quality
  • Poor follow up on installation
  • Horrible customer service
Reason of review
Poor customer service

Update by user Jan 03, 2016

They finally called and said that I would only have to pay 50% to have all new That tells you right there they are wrong If they would have put a moisture barrio down we wouldn't have this problem so I enjoyed the holiday and now Im taking them to small claims court Three different contracted said they would sign a statement for me so let you know how it goes

Original review posted by user Dec 04, 2015

Talk to Dianna was told they were going to send a inspector out which they did but have heard nothing from them I am getting tired of the run around I want my floor fixed I have dealt with Empire for along time but never had this lousy of service When you try to call they wont give you a direct number and you are put on hold forever but if you are placing a order they are Johnny on the spot

Empire Today's reply to:

Empire Today in Camby, Indiana - Lousy work

Dear Linda,
We are disappointed to read that your experience did not meet your expectations. It is our understanding that have offered a fair solution to your concerns. If you have further questions please contact us at customersupport@empiretoday.com.
Thank you.
Review
#736529 Review #736529 is a subjective opinion of poster.
Product
Empire Today Laminate Flooring
Cons
  • Way the installation went and the end product
  • Mr tim sherwins attitude on the phone
  • Follow up
Reason of review
Not as described/ advertised
Loss
$2000
Preferred solution
Let the company propose a solution
Tags
  • good customer
  • carpet installer
  • Laminate

Update by user Dec 18, 2015

Well I still didn't get this resolved That said it was from moisture I spoke to three different companies about this and they said on concrete you always have to put a moisture pad down on concrete So now they said it was from water or something on the floor which I only use a certain product on my floor Then they call and say they will replace it and I will pay fifty% and They will pay fifty % This has been a night mare for me Im an older woman drawing social security and I have to watch my money This is wrong Please don't use this company also they forgot to put down pieces of the molding

or

Original review posted by user Nov 18, 2015

I have been using Empire today for close to 20 years Carpet and Laminated floors Always had good results till this time first off the salesman planning told my daughter and me the floor was water proof The installers didn't come the day they were scheduled and the day they came they were late I live alone and have never put no water on this floor just damp mop then went over with dust sheet to shine Now they say no warranty its water damage Its popped up in serveral areas and its not water damage Have had laminated floors for 15 years and never had this problem Customer service is terrible about getting back with you I feel I have been taken advange of Probably have to go to small claims court This is ***

Empire Today's reply to:

Empire Today in Riverside, California - Theft

We take allegations such as these very seriously, and we would like to follow up with you so that we can learn more about what happened. Unfortunately, we cannot locate your account with the information posted here. Please send your contact information to customersupport@empiretoday.com or call us at 888-588-2315 x3555 so that we can reach out to you. Thank you. Angelica Snell, Resolution Team Manager
Review
#676236 Review #676236 is a subjective opinion of poster.
Product
Empire Today Laminate Flooring
Cons
  • Job quality
  • Lack of caring
Reason of review
Poor customer service
Tags
  • Theft From Installers

The installers stole everything that they could get their hands on including a bunch of camera equipment. Equipment that I make part of my living with.

I have complaints about the workmanship and broken plumbing that they acted as if they had nothing to do with but it pales when compared with stealing. All you can do is to have security people watching when they come into your house and then search them before they leave. I need to add thousands of dollars to the cost of the job.

In the old west stealing a mans tools was a hanging offense.