Empire Today Laminate Flooring Reviews and Complaints

I have laminate flooring installed in August of 2015 started to see spaces between the planks. I called them in February of 2016 and they came out to look at the floor. They told me it was due to the color being so light that I would always have this problem there were quarter inch Gap between most of the planks. The installer replaced about 5 of them. I called customer service the next day and they told me that if I had any more problems to please contact them. Unfortunately I went into the hospital to have chemotherapy so I haven't been able to contact them again. The floor has been getting worse I contacted them 2 weeks ago and they sent somebody out last weekend. The installer said it's not my fault it's the floor the floor apparently was discontinued and they no longer make it they had a lot of problems with it. The installer then called his boss who I spoke with and she told me that the floor was discontinued because it contain formaldehyde in it which is not part of their policy they do not like to carry products that contain formaldehyde. Advise me to call customer service the next day and get somebody here to choose a new color and they would install a new floor. That's all okay accept I'm very annoyed that I was never told that the product was discontinued back in February when they were here because that's what it is discontinued. I set an appointment up for today I had a window up between 5 and 9 I advise them to please call me one hour before they arrive so I can be home. I called this morning to confirm this appointment confirm my address and my phone number and let them know to please call an hour ahead once again I was told the installer was informed. I left work I have gotten no call it is now 9:30 p.m. and still no call and no show. I called them at approximately 6 o'clock and they were closed. I am beyond aggravated and frustrated I want this floor out of my house considering it does contain formaldehyde whether it's a little bit or a lot it doesn't matter I chose this company because I was very worried with the health issues that I have to make sure that I wasn't getting any products that can be contained formaldehyde. I want a new floor installed immediately and I want to be compensated. I will be calling them tomorrow this is wrong and poor customer service. I also asked customer service to please mail me the information on the amount of formaldehyde that was in the floor he said he was putting it in the mail that was over a week ago and I still have not received it. If Empire does not do the right thing I will be calling my lawyer and letting them handle it. This is the last time I'll ever use or recommend Empire Carpet to anyone. The customer service department and Empire Carpet does not stand behind they're so called ads. I am beyond aggravated at this point.

I scheduled an estimate during the 50-50-50 promotion they offered. I was wanting laminate flooring for 800 sqft of open space. I had already for in home estimates from 2 other flooring companies. The sales quote came in at $11,524. And I asked if that was with the 50% off flooring and 50% off install and he said yes. so I verified he was quoting laminate and he said yes. So at regular price(not 50% off for 800sqft of laminate flooring it would be over $20,000?!?! And he said yes. I was absolutely dumbfounded. I noticed my neighbor was getting a quote a few days later and they had a similar experience. The pricing is absolutely ridiculous. And when asked how their price match worked and I showed them the quotes I got that were in the $2000 range they said that was too much of a discount and they don't match that low. I showed them the policy on their website and they said well we can't take nearly $10,000 off. Horrible experience and never recommend.

The worst customer service, products and unprofessional installers! Seven week and still waiting for my laminate to be redone due to bad install on materials. My house is upside down, taken off over 8 days of work with promises of new install and appointments they never showed uo for. Help my floor is raised off the ground 5 inches all the wall base has popped off from pressure. We have shards of sharp plastic cutting our feet, pinching our socks. Broke promises yesterday again, no show!

I had a wood laminate floor installed ~ 10 months ago. There are gaps in the floor; edges are peeling up. Called Empire: chose the option for existing customers.waited 25 min on hold on my half hour lunch break. They made an appointment to come out- never showed up.Called them again: chose the option to become a new customer: my call was answered in 2 minutes! I was transferred to existing customer line-waited again. I was told they would call me the day they were coming to my house. Never got a phone call. I demanded to speak to a manager: you guessed it. Waited again for 20+ minutes. Someone finally came out to the house. They repaired one area. Guess what_ I have more areas that need repair. I am SO SORRY I had them install my floor. I have to call them again and I dread waiting on hold to get poor service. My advice is not to get a floor from them. It is less than a year old and it pains me to look at it

I have used Empire for years and this time was the last. The cancelled on me twice because they overbooked/the product was out of stock and both times this was after the installations were confirmed. Today when they cancelled they said "well you weren't home on 3/1 when we showed up". The first time I was cancelled was on 2/27. I received 2 emails on 2/29 and I had spoken to someone on 2/29 and told them I couldn't *** work the following day, and I was told to call back in a week to re-schedule the carpet install. On 3/1 I received a message that the installers were at my home! I then received another call on 3/2 asking what happened. I informed the person to look at my acct, and there were no notes that I had spoken to anyone on 2/29. I had to take a vacation day on 3/3 to have the laminate installed and the carpeting was to be installed today 3/12. Then I got a call this morning that they were overbooked (again). The lack of communication is appalling and I will never use Empire Today again!