Product: Empire Today Laminate Flooring Clear all filters (16 of 16 reviews match)
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Empire Today - Avoid Empire-Today at all costs! Take it from a former Sales Contractor and custome.
Empire Today - Avoid Empire-Today at all costs! Take it from a former Sales Contractor and custome.
Empire Today - Avoid Empire-Today at all costs! Take it from a former Sales Contractor and custome.
Empire Today - Avoid Empire-Today at all costs! Take it from a former Sales Contractor and custome.
Empire Today - Avoid Empire-Today at all costs! Take it from a former Sales Contractor and custome.
Empire Today - Avoid Empire-Today at all costs! Take it from a former Sales Contractor and custome.
Empire Today - Avoid Empire-Today at all costs! Take it from a former Sales Contractor and custome.
Dear Jill, We are disappointed to hear that your experience working with our company was not a positive one. If you remain to have concerns please contact our Human Resources derpartment at 800-588-2300. Thank you.
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Review
#674125 Review #674125 is a subjective opinion of poster.
Product
Empire Today Laminate Flooring
Featured
Empire Today - Laminate Flooring Review from Little Elm, Texas
Empire Today - Laminate Flooring Review from Little Elm, Texas
Empire Today - Laminate Flooring Review from Little Elm, Texas
Empire Today - Laminate Flooring Review from Little Elm, Texas
Empire Today - Laminate Flooring Review from Little Elm, Texas
Empire Today - Laminate Flooring Review from Little Elm, Texas
Dear Thora, We regret to read your post and assure you that your concerns are very important to us. If you continue to have unanswered concerns please contact us at customersupport@empiretoday.com. Thank you.
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Review
#799520 Review #799520 is a subjective opinion of poster.
Product
Empire Today Laminate Flooring
Dear Jessica, We have read your review and are saddened to hear that this was your experience. Our records show that you have agreed to cancel your order with us. For future inquiries please contact us at customersupport@empiretoday.com. Thank you.
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Review
#958963 Review #958963 is a subjective opinion of poster.
Product
Empire Today Laminate Flooring
Tags
  • Terrible Customer Service
Empire Today's reply to:

Empire Today - Laminate Flooring Review from Woodmere, New York

Dear Kimberly,
We regret that your experience had a rocky start, but are aware that you were satisfied with your final installation. If you continue to have questions or concerns regarding your floor, please contact us at customersupport@empiretoday.com.
Thank you.
Review
#935072 Review #935072 is a subjective opinion of poster.
Product
Empire Today Laminate Flooring
Reason of review
Bad quality

I have laminate flooring installed in August of 2015 started to see spaces between the planks. I called them in February of 2016 and they came out to look at the floor.

They told me it was due to the color being so light that I would always have this problem there were quarter inch Gap between most of the planks. The installer replaced about 5 of them. I called customer service the next day and they told me that if I had any more problems to please contact them. Unfortunately I went into the hospital to have chemotherapy so I haven't been able to contact them again.

The floor has been getting worse I contacted them 2 weeks ago and they sent somebody out last weekend. The installer said it's not my fault it's the floor the floor apparently was discontinued and they no longer make it they had a lot of problems with it. The installer then called his boss who I spoke with and she told me that the floor was discontinued because it contain formaldehyde in it which is not part of their policy they do not like to carry products that contain formaldehyde. Advise me to call customer service the next day and get somebody here to choose a new color and they would install a new floor.

That's all okay accept I'm very annoyed that I was never told that the product was discontinued back in February when they were here because that's what it is discontinued. I set an appointment up for today I had a window up between 5 and 9 I advise them to please call me one hour before they arrive so I can be home. I called this morning to confirm this appointment confirm my address and my phone number and let them know to please call an hour ahead once again I was told the installer was informed. I left work I have gotten no call it is now 9:30 p.m.

and still no call and no show. I called them at approximately 6 o'clock and they were closed. I am beyond aggravated and frustrated I want this floor out of my house considering it does contain formaldehyde whether it's a little bit or a lot it doesn't matter I chose this company because I was very worried with the health issues that I have to make sure that I wasn't getting any products that can be contained formaldehyde. I want a new floor installed immediately and I want to be compensated.

I will be calling them tomorrow this is wrong and poor customer service. I also asked customer service to please mail me the information on the amount of formaldehyde that was in the floor he said he was putting it in the mail that was over a week ago and I still have not received it. If Empire does not do the right thing I will be calling my lawyer and letting them handle it. This is the last time I'll ever use or recommend Empire Carpet to anyone.

The customer service department and Empire Carpet does not stand behind they're so called ads. I am beyond aggravated at this point.

Empire Today's reply to:

Empire Today Laminate Flooring Review from Placerville, California

Dear Becky,
We want to ensure that all your concerns were addressed. Please direct any unanswered questions to customersupport@empiretoday.com.
Thank you.
Review
#834981 Review #834981 is a subjective opinion of poster.
Product
Empire Today Laminate Flooring
Reason of review
Bad quality
Empire Today Laminate Flooring Review from Placerville, California
Empire Today Laminate Flooring Review from Placerville, California

The worst customer service, products and unprofessional installers! Seven week and still waiting for my laminate to be redone due to bad install on materials.

My house is upside down, taken off over 8 days of work with promises of new install and appointments they never showed uo for.

Help my floor is raised off the ground 5 inches all the wall base has popped off from pressure.

We have shards of sharp plastic cutting our feet, pinching our socks. Broke promises yesterday again, no show!

Dear Tonia, Our records show that we have spoken to you in regards to your concerns and have conducted an inspection. For future concerns please contact us at customersupport@empiretoday.com. Thank you.
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Review
#865685 Review #865685 is a subjective opinion of poster.
Product
Empire Today Laminate Flooring
Tags
  • Flooring Product
Empire Today Laminate Flooring Review from Statesville, North Carolina
Dear Judy, We regret to hear that your experience had a rocky start. We are aware that we have completed your installation, if you continue to have questions please contact us at customersupport@empiretoday.com. Thank you.
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Review
#845753 Review #845753 is a subjective opinion of poster.
Product
Empire Today Laminate Flooring
Dear Mr. Dooley, Your concerns are important to us and we regret that your experience was not a positive one. We realize that time has passed since your posting, but we would like to ensure that your concerns have not gone unanswered. If you continue to have questions...
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Review
#819103 Review #819103 is a subjective opinion of poster.
Product
Empire Today Laminate Flooring
Empire Today's reply to:

Empire Today Laminate Flooring Review from Southaven, Mississippi

Hello,
Thank you for bringing this to our attention. We to help! Please contact us at customersupport@empiretoday.com so we can start working towards a resolution.
Thank you.
Review
#835059 Review #835059 is a subjective opinion of poster.
Product
Empire Today Laminate Flooring
Reason of review
Pricing issue

I scheduled an estimate during the 50-50-50 promotion they offered. I was wanting laminate flooring for 800 sqft of open space.

I had already for in home estimates from 2 other flooring companies. The sales quote came in at $11,524. And I asked if that was with the 50% off flooring and 50% off install and he said yes. so I verified he was quoting laminate and he said yes.

So at regular price(not 50% off for 800sqft of laminate flooring it would be over $20,000?!?! And he said yes. I was absolutely dumbfounded. I noticed my neighbor was getting a quote a few days later and they had a similar experience.

The pricing is absolutely ridiculous. And when asked how their price match worked and I showed them the quotes I got that were in the $2000 range they said that was too much of a discount and they don't match that low.

I showed them the policy on their website and they said well we can't take nearly $10,000 off. Horrible experience and never recommend.

Empire Today's reply to:

Empire Today in Euless, Texas - Laminate Creaking, Customer Service issue

Dear Elizabeth,
We are disappointed to read your post, but understand that we have addressed your concerns and reached a solution. If you continue to have questions please contact us at customersupport@empiretoday.com.
Thank you.
Review
#796793 Review #796793 is a subjective opinion of poster.
Product
Empire Today Laminate Flooring
Pros
  • Came to my home
Cons
  • Quality of the job
  • Person handling complaint will call in 1-3 days
Reason of review
Bad quality
Loss
$5000
Preferred solution
Full refund
Tags
  • Installation

We had new laminate flooring installed 2 days ago, and although it looks beautiful, there's creaking everywhere we walk. I figured maybe it would take a day or two to settle or something, but it's really bothering me after 2 days.

I called Customer Service and they said there's only ONE person that handles these types of calls/issues and we would be contacted within 1-3 business days.

I have a sunken feeling right now and I just pray that they will cooperate and resolve the issue quickly. Otherwise, I will ask for a full refund and they can take back all the laminate!