Empire Today Laminate Flooring Reviews and Complaints

My mom had flooring put in on 11/25.

1-There is a gap between the kitchen and living room.

2- We had to wait 12 hrs in my mom's room with no access to the bathroom. My mom had to use the restroom in a waste basket. She is 76 years old.

3- The area was left with glue on the flooring in the past the workers have cleaned the floors.

The sales person would not quote me a price on the flooring itself or installation. Now that I know others who had flooring put in from someone else that cost was broken down.

There's not way I got a discount or free installation. Your advertising is so misleading.. I wish I had researched it more.

I paid about $7K for my flooring with you and now I'm having buckling issues with it and I don't think after you sold me the flooring and it was installed that you care now that you've been paid. I will not recommend Empire to anyone!

I have laminate flooring installed in August of 2015 started to see spaces between the planks. I called them in February of 2016 and they came out to look at the floor.

They told me it was due to the color being so light that I would always have this problem there were quarter inch Gap between most of the planks. The installer replaced about 5 of them. I called customer service the next day and they told me that if I had any more problems to please contact them. Unfortunately I went into the hospital to have chemotherapy so I haven't been able to contact them again.

The floor has been getting worse I contacted them 2 weeks ago and they sent somebody out last weekend. The installer said it's not my fault it's the floor the floor apparently was discontinued and they no longer make it they had a lot of problems with it. The installer then called his boss who I spoke with and she told me that the floor was discontinued because it contain formaldehyde in it which is not part of their policy they do not like to carry products that contain formaldehyde. Advise me to call customer service the next day and get somebody here to choose a new color and they would install a new floor.

That's all okay accept I'm very annoyed that I was never told that the product was discontinued back in February when they were here because that's what it is discontinued. I set an appointment up for today I had a window up between 5 and 9 I advise them to please call me one hour before they arrive so I can be home. I called this morning to confirm this appointment confirm my address and my phone number and let them know to please call an hour ahead once again I was told the installer was informed. I left work I have gotten no call it is now 9:30 p.m.

and still no call and no show. I called them at approximately 6 o'clock and they were closed. I am beyond aggravated and frustrated I want this floor out of my house considering it does contain formaldehyde whether it's a little bit or a lot it doesn't matter I chose this company because I was very worried with the health issues that I have to make sure that I wasn't getting any products that can be contained formaldehyde. I want a new floor installed immediately and I want to be compensated.

I will be calling them tomorrow this is wrong and poor customer service. I also asked customer service to please mail me the information on the amount of formaldehyde that was in the floor he said he was putting it in the mail that was over a week ago and I still have not received it. If Empire does not do the right thing I will be calling my lawyer and letting them handle it. This is the last time I'll ever use or recommend Empire Carpet to anyone.

The customer service department and Empire Carpet does not stand behind they're so called ads. I am beyond aggravated at this point.

I scheduled an estimate during the 50-50-50 promotion they offered. I was wanting laminate flooring for 800 sqft of open space.

I had already for in home estimates from 2 other flooring companies. The sales quote came in at $11,524. And I asked if that was with the 50% off flooring and 50% off install and he said yes. so I verified he was quoting laminate and he said yes.

So at regular price(not 50% off for 800sqft of laminate flooring it would be over $20,000?!?! And he said yes. I was absolutely dumbfounded. I noticed my neighbor was getting a quote a few days later and they had a similar experience.

The pricing is absolutely ridiculous. And when asked how their price match worked and I showed them the quotes I got that were in the $2000 range they said that was too much of a discount and they don't match that low.

I showed them the policy on their website and they said well we can't take nearly $10,000 off. Horrible experience and never recommend.

The worst customer service, products and unprofessional installers! Seven week and still waiting for my laminate to be redone due to bad install on materials.

My house is upside down, taken off over 8 days of work with promises of new install and appointments they never showed uo for.

Help my floor is raised off the ground 5 inches all the wall base has popped off from pressure.

We have shards of sharp plastic cutting our feet, pinching our socks. Broke promises yesterday again, no show!

Made a purchase late 2014 of laminate flooring for my bedroom/bath. Neither room is big, but they connect.

Several months ago I started noticing the flooring was buckling at the joints. (Tongue & Groove) Just thought, at first, it was me. Then later it became obvious that it was buckling and there was a squishing sound.

Called to see how this could be corrected.

First, the hold time on the phone became indecently long, the department shuffling, dropped calls and no return calls, etc.

Three (3) months later I finally got the local dealer who said he'd look into what could be done, because labor warranty had already expired.

I just got a call and I was informed they can't do anything because (wait for it) they no longer carry the brand and type of flooring I purchased!

I pointed out if that was the case then the 30 warranty was no good either on an item they don't carry anymore because they wold be unable to replace it. The response was, yep.

Just don't do business with them.