Reply by Empire Today

John, we’re sorry if there was any miscommunication regarding our pricing or promotions. There are certain conditions that do apply with all of our promotions and we apologize if these weren’t clearly explained. We did try to reach out to you recently to address your concerns and see if there is anything else we can do to rectify the situation. If you’re still willing to speak with us, you can call us back at 888-588-2315 x4195 or email us at Rebekah Clerk, National Customer Service Manager
South San Francisco, California

If you want to see how to truly execute a bait and switch, hire Empire Today. They run an ad on TV every 20 minutes saying that if you buy 2 rooms you get the rest of the house free. I got 2 basement rooms done (~$8,000) and was hoping to get the porch added on.

The sales guy initially said ignore the TV ad, it is just a way to get business in the door and that they don't honor it. That didn't sit right with me for a few days so I called Empire Today to cancel my order.

I talked to a guy named Mark Gomez who said yes they do honor their ads and he would be more than happy to do the porch for free if I went ahead with the $8,000 order but it would be a couple weeks before the carpet was in.

I was scheduled to get the carpet on Wednesday. They showed up with a bill for $850. I said that wasn't the deal. They said they had to check with the supervisor but he was in training (bait and switch training, I presume). They were then suppose to come today but held firm that I would owe $850.

I called customer service again. Mark Gomez never worked there. The extension he gave me was bogus. They basically just told me I am out of luck.

A+ on bait and switch execution-- bravo

Monetary Loss: $1.

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