Reply by Empire Today

As a member of our Customer Service Management Team, I apologize for your dissatisfaction with your purchase. It is our goal to ensure that customers are satisfied with every step of the Empire process. We know that making improvements to your home is an important and big decision. Our sales representatives will work with each customer to understand their needs and ensure they are provided the right products at the right price. As part of our commitment to customer service, Empire offers a wide selection of products and styles to meet the diverse needs of our customers and we purchase quality brands from leading manufacturers in the industry. All of our products come with manufacturer and installation warranties. I would like the opportunity to speak with you about your concerns with your carpet. As a member of Empire and the Customer Service Team I truly want to ensure you are satisfied with your products and installation. Since I don't have contact information to reach you, if you are interested in discussing your concerns, I can be reached at or via phone at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Reston, Virginia
1 comment

15 months ago I needed carpet in a hurry and called Empire today. Their salesman ran right out and sold me on $1800 worth of *** carpet (for one room and a hallway -- not a cheap price) and installed the next day.

After a month, I noticed the carpet was showing darker areas. I was told by Empire it was normal wear for a new carpet -- a load of ***.

Within the past two weeks, I've had two carpet cleaning companies out (one steam clean and one chem-dry clean) and they tell me there is nothing to be done to make the carpet look better. The carpet isn't dirty -- it is totally worn in all the traffic areas. My 15 month old carpet looks like it is 15 years old.

I've been trying to contact Empire and keep getting told that their "local office" will be in contact with me. They won't call and I'm getting nowhere with e-mails.

Please don't waste your money on Empire Today flooring -- they are very expensive and their product is substandard. I don't know how they can advertise that they have a number 1 rating with the Better Business Bureau.

I bought $1800 worth of ***.

Product or Service Mentioned: Empire Today Flooring.

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I wouldnt go by the A rate from the BBB . All businesses get an A,,,you can get A Plus simply by joining the BBB UNREAL AND UNRELIABLE