Reply by Empire Today

Xiaojuan, we're truly sorry for the problems you've experienced. We're always willing to work with any customer that experiences issues as your satisfaction is very important to us. I understand we spoke with you yesterday about the situation and have offered to work with you on repairs once the potential water leak concerns in your basement have been taken care of. If you have any other questions now or in the future, please don't hesitate to email us at customersupport@empiretoday.com or call us at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Author's
Riverside, Rhode Island
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Empire Today Sucks

They just want to make money and can careless about your house.I changed my floor from carpet to hardwood floor, but within a few months, the floor became black due to humidity underneath the hardwood floor.

So I called and they said it was not their problem. They said it was alright, because all the care about is money. But it was not alright, I am sure they did not check the humidity of the cement floor and they said they did. So I asked them to show me paper works, and they said they do not have to.

2nd, they installed the hardwood floor right on top of the cement and told me it was professional. If they did not put plywood underneath, shouldn't they tell me? Well, I called and the installation Coordinator and he was rude. I am not going to let this go, I do not want this company to keep on scamming people.

SO, if there are any medias who are interested in this story, let me know.

I will be glad to show you the floor.People, do not use empire today!!!Also, good luck with all that money you make!!!!!

Review about: Empire Today Installation.

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