Reply by Empire Today

Mary Louise, we regret the initial delay and problems with your installation. We understand that we’ve spoken to you about these issues and agreed upon a resolution, and your repairs have been scheduled for this week. Please call us at 888-588-2315 x4195 or email us at if you have any additional concerns that have not yet been addressed. Thank you. Rebekah Clerk, National Customer Service Manager
Marysville, Washington

Update by user Sep 04, 2012

So they did call me and I think it is Funny as My name is not patrick and I am not even a Man lol. The Biggest kicker now is that I am hoping that they do fix the problem as they stated tommorow in the AM. As they already ruined my Labor day weekend by pulling the remainder of the balance out of my debit account rather then CC so I had no I have to wait to get the Void cleared up with the bank...

Original review posted by user Aug 31, 2012

I called Empire on the Reecomedation of a college after my issue with getting my install complete with another vender. The salesman was poliete and in the end since I had to cancel with a company that kept pushing my install back which I stated to the salesman I agrred to go with Empire.

We Compromised as I told him my quote was a lot cheaper and in the end I payed more but did more work to keep costs down. The first issue was my install did not start on the correct day. THen they were suppose to be finished the next day but only did my laminet. Everytime I called Customer service no one could help.

When they layed my vynel today they didnt have material for my borders so I called cusomer service again and they said they would call me in 1 to 3 days.

So basically I paid more for what looks like cheaper carpet and thinner then I felt when picked. The salesmen said it was better quaility than what I was ordering from the other store.

Monetary Loss: $3.

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