First of all - why can't I get a written estimate. The in home salesperson told me that the tile was going to be cheaper than vinyl.
What?? Little did he know that I had already had the room that he was pricing, priced by Empire about 6 months prior. I knew what the vinyl floor would cost. He wrote up an estimate for the tile totaling about $2500.
I said that is much more than vinyl. He said well let me see what I can do.... He brought the price down to $1700. I knew the vinyl cost about $600 but I let him continue with the lie he had already started.
After I told him that I knew the price, he seemed a bit mad but went out to his car to get the samples. Then he didn't even write a detailed estimate just said it will be $615. A lot different than $1700. That was the first bad experience.
Next came the installation. I had the flooring installed by Empire Today and after the installer left I noticed that my copper piping from a vanity sink that was removed for the installation by my husband also walked out the door with installer. The installer showed up with 2 other hispanic men who left him to complete the job by himself. That was fine with the exception of the theft.
The problem occurred when a 2.5 hour job turned into a 6 hour job!! His co-workers (friends) never came back to pick him up. Awkward!! They finally came and he left his trash on my porch included his turpentine soaked rag.
Glad someone didn't walk by and flick a cigarette.
Called and filed a complaint about the theft. Will let you know what happens!!
Review about: Empire Today Flooring.