Reply by Empire Today

Megan, we're truly sorry for what happened. The situation and behavior you've described that occurred during your installation are not in line with the service we expect for our customers. It's my understanding we did speak with you today and have begun working on a resolution together. As well, we've followed back with the local market and are addressing the issues with the installers involved. We look forward to resolving this with you. If you have any other questions or concerns during this time, please feel free to call us at any time at 888-588-2315 x4195 or email us at Thank you. Rebekah Clerk, National Customer Service Manager
Gainesville, Florida

First of all - why can't I get a written estimate. The in home salesperson told me that the tile was going to be cheaper than vinyl.

What?? Little did he know that I had already had the room that he was pricing, priced by Empire about 6 months prior. I knew what the vinyl floor would cost. He wrote up an estimate for the tile totaling about $2500.

I said that is much more than vinyl. He said well let me see what I can do.... He brought the price down to $1700. I knew the vinyl cost about $600 but I let him continue with the lie he had already started.

After I told him that I knew the price, he seemed a bit mad but went out to his car to get the samples. Then he didn't even write a detailed estimate just said it will be $615. A lot different than $1700. That was the first bad experience.

Next came the installation. I had the flooring installed by Empire Today and after the installer left I noticed that my copper piping from a vanity sink that was removed for the installation by my husband also walked out the door with installer. The installer showed up with 2 other hispanic men who left him to complete the job by himself. That was fine with the exception of the theft.

The problem occurred when a 2.5 hour job turned into a 6 hour job!! His co-workers (friends) never came back to pick him up. Awkward!! They finally came and he left his trash on my porch included his turpentine soaked rag.

Glad someone didn't walk by and flick a cigarette.

Called and filed a complaint about the theft. Will let you know what happens!!

Product or Service Mentioned: Empire Today Flooring.

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