Reply by Empire Today

Dear Natalie,
We sincerely regret that you were not satisfied with your experience. We understand that time has elapsed since your last posting, and want to ensure that your concerns did not go unanswered. Please contact us at customersupport@empiretoday.com with any remaining questions.
Thank you.
Author's
Mountain View, California
1.0
Details
Customer service
Product or Service Quality
0 comments

I have called Empire twice to request my left over carpet be returned to me.I asked the salesman who sold me their service and he said it would.

First call told me they eould call back abd i never had a phone call back. Today THE MOST RUDE MANAGER TOLD ME I WOULD HAVE TO PAY $95.00 FOR A PIECE OF CARPET. SHE STATED THERE IS NEVER CARPET LEFT OVER. THEY HAD TO CUT AROUND AN AREA WHERE I KNOW THERE WAS CARPET LEFT OVER.

I WAS TOLD I COULF GET IT. I even said when they are in this area, not to make a special trip. She told me I wasnt getting any carpet back and i explained a wholr had been burnt and needed to be repaired , for my home is on the market. ALL I WANTED WAS 2 FEET.

95 DOLLARS. I was a manager for years and would.never treat a customer that just had an installation 1month ago like she did. I am so angry. I informed her.i was going to the.better business bureau and their Facebook page and destroy them.

Thats how.angry this woman got me. I was pleasant until she becsme nadty. I live in Western ,Ma. I asked to speak to her supervisor, and she said i am the manager therr is no one above me.

Which.i knew to be an outright lie. I will call again, but not the number i was given. I sm sick over this.

We are consumers.Wuthout our business there WOULD NOT BE AN EMPIRE CARPET.

Review about: Empire Today Installation.

Reason of review: Poor customer service.

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