Reply by Empire Today

Dear Gerardo,
We appreciate you making us aware of your concerns, and sincerely apologize for the miscommunication that you have received. We will review your concerns further and will be in contact with you shortly to start working towards a solution.
Thank you for your patience.
-ET Customer Support
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Our sales rep Doug talked us into signing a contract just so we had a price set .contract says you have to contact Empire directly to cancel within 2 days .thats tge first time he wasnt honest .He told us that the instalers are all employes of Empire but they are not ,they are subcontractors .He told us that the instalers would replace and houl away old toylets .when I asked the instalers they told me tgey dont haul away .I called doug to ask him about it and he told me he never told us that (called me a liar ).last straw was when I wanted my fire place retiled doug said no problem and sugested I retile a couple feet infront as well.turns out the instalers dont tile fire places .Again I called Doug and asked him he told me again that he never said that . Besides Doug being a liar the tile was said to be instaled on 3/20 but didnt get started till 3/24 they never called us to tell us anything about a delay .We had krdered this product almost 2 months in advanced and tgey were out of stock .

Product or Service Mentioned: Empire Today Installation.

Reason of review: Poor customer service.

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