Product: Empire Today Installation Clear all filters (132 of 132 reviews match)
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We were extremely satisfied with the entire process.From the first visit picking out the floors to the installation. Because we had no furniture moved into the house yet, it was easier for the installation crew to complete the job in one day! This impressed me so much....
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Service
Empire Today Installation
Reason of review
Good quality
Review #1077301 is a subjective opinion of poster.
0 comments
Empire Today's reply to:

Empire Today - Installation Review

Our sales rep Doug talked us into signing a contract just so we had a price set .contract says you have to contact Empire directly to cancel within 2 days .thats tge first time he wasnt honest .He told us that the instalers are all employes of Empire but they are not ,they are subcontractors .He told us that the instalers would replace and houl away old toylets .when I asked the instalers they told me tgey dont haul away .I called doug to ask him about it and he told me he never told us that (called me a liar ).last straw was when I wanted my fire place retiled doug said no problem and sugested I retile a couple feet infront as well.turns out the instalers dont tile fire places .Again I called Doug and asked him he told me again that he never said that . Besides Doug being a liar the tile was said to be instaled on 3/20 but didnt get started till 3/24 they never called us to tell us anything about a delay .We had krdered this product almost 2 months in advanced and tgey were out of stock .
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Service
Empire Today Installation
Review #1025294 is a subjective opinion of poster.
4 comments
Dear Josh, After reviewing your post, our records show that we have addressed your concerns and offered an accommodation. If you continue to have questions please contact us at customersupport@empiretoday.com. Thank you.
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Author
Location
Andover, New Jersey
Service
Empire Today Installation
Review #821305 is a subjective opinion of poster.
1 comment
Dear Barbara, We read your review, and we regret the lack of follow up you've received. Please refer any unanswered concerns to customersupport@empiretoday.com. Thank you.
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Author
Location
Arlington, Virginia
Service
Empire Today Installation
Review #807650 is a subjective opinion of poster.
2 comments
Empire Today's reply to:

Dear Craig, We sincerely regret that your sales appointment did not take place as planned. We understand that you did not pursue an order. For future questions please refer to customersupport@empiretoday.com. Thank you.
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Author
Location
Aventura, Florida
Service
Empire Today Installation
Review #791948 is a subjective opinion of poster.
1 comment
Empire Today's reply to:

Dear Michael, thank you for bringing your concerns to our attention. We regret any misunderstanding that occurred, and understand that we have addressed this matter. For questions or concerns please contact us at customersupport@empiretoday.com. Thank you.
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Author
Location
Newport Beach, California
Service
Empire Today Installation
Review #781672 is a subjective opinion of poster.
3 comments
Empire Today's reply to:

Left out in the cold by Empire Today
Left out in the cold by Empire Today
Left out in the cold by Empire Today
Left out in the cold by Empire Today
Dear Robin, We appreciate you bringing your concerns to our attention and sincerely regret to hear that your experience was not a successful one. We want to ensure that your concerns did not go unanswered, if you continue to have questions please contact us at...
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Author
Location
Charlotte, North Carolina
Service
Empire Today Installation
Tags
  • Wood Flooring
  • Wood Laminate
Review #768776 is a subjective opinion of poster.
0 comments
Dear Natalie, We sincerely regret that you were not satisfied with your experience. We understand that time has elapsed since your last posting, and want to ensure that your concerns did not go unanswered. Please contact us at customersupport@empiretoday.com with any...
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Author
Location
Mountain View, California
Service
Empire Today Installation
Review #754862 is a subjective opinion of poster.
1 comment
Empire Today's reply to:

Dear Paul, Thank you for bringing your experience to our attention. We regret any miscommunication or confusion that occurred throughout your experience. If you continue to have questions or concerns, please contact us at customersupport@empiretoday.com. Thank you.
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Author
Location
Woodland Hills, California
Service
Empire Today Installation
Review #751191 is a subjective opinion of poster.
1 comment
Empire Today's reply to:

Dear Deb, We appreciate you making us aware of your concerns. It is our understanding that we have completed your installation. If you have further questions or concerns, please contact us at customersupport@empiretoday.com. Thank you.
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Author
Location
Portland, Oregon
Service
Empire Today Installation
Review #747506 is a subjective opinion of poster.