Product: Empire Today Installation Clear all filters (132 of 132 reviews match)
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Testimonial

Empire Today is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

We were extremely satisfied with the entire process.From the first visit picking out the floors to the installation. Because we had no furniture moved into the house yet, it was easier for the installation crew to complete the job in one day! This impressed me so much....
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Review
#1077301 Review #1077301 is a subjective opinion of poster.
Service
Empire Today Installation
Reason of review
Good quality
Empire Today's reply to:

Empire Today - Installation Review

Dear Gerardo,
We appreciate you making us aware of your concerns, and sincerely apologize for the miscommunication that you have received. We will review your concerns further and will be in contact with you shortly to start working towards a solution.
Thank you for your patience.
-ET Customer Support
Review
#1025294 Review #1025294 is a subjective opinion of poster.
Service
Empire Today Installation
Reason of review
Poor customer service

Our sales rep Doug talked us into signing a contract just so we had a price set .contract says you have to contact Empire directly to cancel within 2 days .thats tge first time he wasnt honest .He told us that the instalers are all employes of Empire but they are not ,they are subcontractors .He told us that the instalers would replace and houl away old toylets .when I asked the instalers they told me tgey dont haul away .I called doug to ask him about it and he told me he never told us that (called me a liar ).last straw was when I wanted my fire place retiled doug said no problem and sugested I retile a couple feet infront as well.turns out the instalers dont tile fire places .Again I called Doug and asked him he told me again that he never said that . Besides Doug being a liar the tile was said to be instaled on 3/20 but didnt get started till 3/24 they never called us to tell us anything about a delay .We had krdered this product almost 2 months in advanced and tgey were out of stock .

Empire Today's reply to:

Empire Today in Andover, New Jersey - ONE MONTH AND STILL WAITING FOR RESOLUTION

Dear Josh,
After reviewing your post, our records show that we have addressed your concerns and offered an accommodation. If you continue to have questions please contact us at customersupport@empiretoday.com.
Thank you.
Review
#821305 Review #821305 is a subjective opinion of poster.
Service
Empire Today Installation
Cons
  • Enitre dealing - never again
Reason of review
ALL OF THE ABOVE
Loss
$4027
Preferred solution
Full refund

We are in NJ - Hackensack store with Robert as supposed "manager" - very similar issue - seems Empire is quite consistent with the culture of lying, cheating, poor service, poor quality, lack of follow-up, to name a few vices - doesn't seem to matter where in the US customers are located - the service is horrible. For one month my son has not been able to use his bedroom - salesman lied about pricing for floor, lied about the quality of flooring he was selling, rushed installation so it was installed before we realized the pricing scam (instead of 50% off flooring & installation we were charged 4X the actual cost vs other major flooring chains!) and to top it off - the installation is terrible.

Still no resolution - we are up to 22 calls between my son & myself. Do yourself a favor and get your flooring anywhere else!

Empire Today's reply to:

Empire Today - Installation Review from Arlington, Virginia

Dear Barbara,
We read your review, and we regret the lack of follow up you've received. Please refer any unanswered concerns to customersupport@empiretoday.com.
Thank you.
Review
#807650 Review #807650 is a subjective opinion of poster.
Service
Empire Today Installation
Reason of review
Poor customer service

Salesman was great. Install customer service was horrible.

They cancelled night before and then were 3 hours late day of installation. Ripped out some wires and cables. 6 calls to try to fix.

Giving up. Beware.

Empire Today's reply to:

Empire Today in Aventura, Florida - Don't waste your time

Dear Craig,
We sincerely regret that your sales appointment did not take place as planned. We understand that you did not pursue an order. For future questions please refer to customersupport@empiretoday.com.
Thank you.
Review
#791948 Review #791948 is a subjective opinion of poster.
Service
Empire Today Installation
Cons
  • Horrible customer service
Reason of review
Poor customer service

Had sales appointment and rep failed to show up. I called company and customer service rep said sales rep had car trouble and they would reschedule.

I complained about unprofessionalism for not informing in advance. Office Manager Harold offered $200 credit and setup guaranteed appointment next day at exact time. They never showed up again! I called and customer service rep spent time reading note, had nothing intelligent to say, offered to have me speak with manager.

After long hold no manager available. Customer service rep offered to have manager call back. I asked her not to bother as I will find a more responsible company for my carpet and installation needs; and will negatively blog about my experience to prevent others from making same mistake. One quick search on Yelp and noticed every review is negative.

Wish I read this in advance but hopefully you are. Everything all these people complained about is accurate.

Don't waste your time with this company - they don't care about wasting your time. And because they couldn't get it right at sales, I have no idea of their quality and workmanship.

Empire Today's reply to:

Empire Today in Newport Beach, California - Failed to honor offer

Dear Michael, thank you for bringing your concerns to our attention. We regret any misunderstanding that occurred, and understand that we have addressed this matter. For questions or concerns please contact us at customersupport@empiretoday.com.
Thank you.
Review
#781672 Review #781672 is a subjective opinion of poster.
Service
Empire Today Installation
Cons
  • Poor follow up on installation
  • Dishonest pricing
Reason of review
Poor customer service
Loss
$250
Preferred solution
Deliver product or service ordered

I had wood flooring installed by Empire and they missed a small 2' x 3' closet. I called them to have them come out and do the closet and they wanted to charge me for a whole new install.

I received an unsolicited call from Empire a few days ago and they offered $250 off ANY install. I figured this was the perfect opportunity to get the closet done. I made sure to explain the situation and scope of work the the Empire rep and she assured me that the $250 would apply to any order. A sales rep was scheduled to come out but he cancelled when to found out there was no commission for him. He told me that his manager "Nick in LA" had said I could just schedule an installation with out the sales rep coming out. I called and was told the the $250 offer would not be honored.

Left out in the cold by Empire Today
Left out in the cold by Empire Today
Left out in the cold by Empire Today
Left out in the cold by Empire Today
Dear Robin, We appreciate you bringing your concerns to our attention and sincerely regret to hear that your experience was not a successful one. We want to ensure that your concerns did not go unanswered, if you continue to have questions please contact us at...
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Review
#768776 Review #768776 is a subjective opinion of poster.
Service
Empire Today Installation
Tags
  • Wood Flooring
  • Wood Laminate
Dear Natalie, We sincerely regret that you were not satisfied with your experience. We understand that time has elapsed since your last posting, and want to ensure that your concerns did not go unanswered. Please contact us at customersupport@empiretoday.com with any...
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Review
#754862 Review #754862 is a subjective opinion of poster.
Service
Empire Today Installation
Empire Today's reply to:

Empire Today in Woodland Hills, California - Terrible service

Dear Paul,
Thank you for bringing your experience to our attention. We regret any miscommunication or confusion that occurred throughout your experience. If you continue to have questions or concerns, please contact us at customersupport@empiretoday.com.
Thank you.
Review
#751191 Review #751191 is a subjective opinion of poster.
Service
Empire Today Installation
Reason of review
poor service and incompetency

Agreed to install hardwood floors in a bedroom. Told i would get 50% off the price due to a sale.

Workers how up and give a time estimate of 5 hours. They end up taking 16 hours for a small bedroom, multiple days to finish the job. Installers seemed pretty incompetent. Did an alright job but it was not perfect for the time it took for them to get it done.

After the job is done i get a call from Empire saying my 50% off does not apply to my order. I had to call back and forth between the sales rep and empire customer service for a whole week before i got that resolved.

Empire manager didn't want to share the breakdown of their pricing at first but later it was sorted out and i did get the 50%. Avoid this company if you can.

Empire Today's reply to:

Empire Today in Portland, Oregon - NOT SO GREAT

Dear Deb,
We appreciate you making us aware of your concerns. It is our understanding that we have completed your installation. If you have further questions or concerns, please contact us at customersupport@empiretoday.com.
Thank you.
Review
#747506 Review #747506 is a subjective opinion of poster.
Service
Empire Today Installation
Pros
  • People were very courteous
Reason of review
poor quality during installation

Had engineered hard floors installed; installers very pleasant but rushed through the job, and left lots of things either undone or damaged - like sheetrock for example. I now have to work on cleaning up their mistakes and damage.

Not sure if they fully understand how to install flooring since I was providing most of the direction on what needed to be done. I realize that this experience is not unique but will not use them ever again and will not recommend them to anyone.