Reply by Empire Today

As the Vice President of Customer Operations, I would like if you could contact me regarding your recent posts. Our call center team is comprised of professional customer service representatives. We work to train and monitor each and every employee to ensure they serve our customers with the highest level of service and integrity. Our team is managed by qualified and experienced professionals who strive to make sure each customer is given special care and attention to meet their needs. Customer satisfaction is extremely important to Empire and we work with every customer to provide them the right products to fit their need at the right price. Empire works with leading manufacturers and carries a wide assortment of products and styles to meet the needs of our customers’ lifestyles. Our professional sales representatives help each customer during their in-home appointment to select the right products to meet their needs. Plus, we offer our customers a Low Price Guarantee. If they find a lower price on a comparable product and installation, Empire will beat that price if certain conditions are met. We have an A+ rating with the Better Business Bureau. This grade represents the BBB's degree of confidence that the business is operating in a trustworthy manner and making good faith efforts to resolve customer concerns. Empire is no satisfied until our customers’ are satisfied. Our goal is not only to meet but beat their expectations through our quality products that we offer and the service that we provide. As a leading provider of installed home improvement and home furnishings, we hold high standards for our service and products. Customers are the cornerstone of our business, our focus is to ensure they are satisfied with their experience and their decision to purchase from us. We truly do want to build customers for life. The expectations we hold for our suppliers, manufacturers and employees are extremely high. We live our company mission on a daily basis – customers are and always will be very important. I can be reached at or 888-588-2315 x 4195 if you would like to discuss your comments about our company. I am happy to answer any questions you may have about our customer service team or the Empire process. Bridget Moscatello, Vice President - Customer Operations
El Paso, Texas

Here's the inside scoop on "Empire Today". When you call into the 1800 number you reach some hispanic person getting paid $8.50 just to take sit there and take your call; the vast majority of these people know nothing about there products, *** the maj of them dont know how to transfer a call lol! Anyway once you set up a "Free" appt the market manager of your market will assign you a sales rep to meet with you. While waiting dont expect empire or the sales rep to call you prior to your appt. Once the sales rep comes to your house he probably already has a figure in his mind he's gonna charge you!* (These people are employeed by empire but they have nobody to report to but the Market manager so basically if they spit on you and curse you out chances are they will still work for empire (they get paid 4% of the sale price too).

And the price is probably gonna be 20% higher than your other quotes! Dont buy into them giving you discounts, because they can only reach a maximum of $350 & thats on bath liners lol. If you do place a order plz cxnl it in 3 days if not you are stuck lol. Oh and definitly find out if the product is gonna be a special order; if so if you dont cxnl in 3days you will lose your deposit another way Empire gets peoples money; not letting customers know there ordering a special order product. Now from my experiences with Empire if I were in the market for carpet knowing what they do, I would never ever buy or recommend empire today. I want to touch base on the callcenter you call into; the maj of these people are getting paid $8.50 to anywhere to $13.00 a hour to sit in the call center and do anything and everything for a customer to get there business or in empire's most cases try to earn back a angry cust's business. I have worked with a lot of empire's customers and when I speak to them I would say 60-65% of them have a problem or issue with the product they purchased. I recently talked to a guy who had a "nice" sales rep come to his home, he bought the flooring and the install was great! Well he said the same rep called him back and offered to finish the cust's undone rooms for $1, 000! The cust accepted and gave the rep the money & to this day he has never heard back from the guy. The installers are not goin to speak english nor do they care how the job looks at the end ( *** there not like the sales rep's there private contractors, empire finds the cheapest install crew and sends them to your house so when they break your vase or kick your cat they can say or we will take care of it & nothing happens becuase jose doesnt speak english! Now if still do purchase from this beast expect phone calls all year long they will cb 6 months prob 9 months, 12 months, and then 16 months after you purchase to "try" to give you $100 of your next purchase which will be $3, 000 lol. If I were you I would go to a local company, hey it may take longer but its well worth the wait. This company simply does not care for its employees only its customers which they will do anything and everything to keep your business that even means losing money just so you dont bad mout them! Stear cleer I am tired of innocent people getting ripped of by the people! Plz dont spend your hard earned money with scammers!

Oh and and another IMPORTANT piece of advice: If you read this and still choose to get a quote DO NOT! I REPEAT DO NOT TAKE THERE OFFERS! KNOW WHY? Because empire will call you back to see how everything went and when they call you back they do have leway with there pricing DO NOT BUDGE ASK FOR THE LOWEST PRICE POSSIBLE. (IF YOU WERE WONDERING ABOUT THIS AGENT THERE GETTING PAID $10.00 A HOUR TO FOLLOW UP ON APPTS AND THEY GET PAID A % OF YOUR QUOTE SO MAKE THEM GIVE YOU THE LOWEST PRICE POSSIBLE!


Product or Service Mentioned: Empire Today Flooring.

Monetary Loss: $2000.

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Oh and who ever took the time to comment on my post if you want me to put your personnal business out there I can with no remorse.. ;)


All Consumer's On This Site Plz Take A Look At The Comment Under This One: Empire today employees have time to bash me and the truth yet they wont return your calls, follow up with you on quotes etc build a list..


sounds like you are just bitter that you got FIRED>>>


no problem im happy i was able to help ya out.. gl


I cannot believe the stuff coming from their mouths. When I said I had a comparable quote they said sorry we cannot compare our quote against cheap ***.

It was a mid grade shaw product from the manufacturer - no interest in you unless you throw money at them.

Thanks I am so relieved I walked on empire today. My cheap *** looks great and their empty wallets look better.


I forgot to mention I am a former employee and everything stated in the paragraph's above are all based upon the things that I have seen, heard or done at empire today..