Empire Today's reply to:
Empire Today Incompetent Installation
I chose Empire because of the "next day installation" and they matched the Lowe's price. What I didn't know was the poor quality of their installation crews.
I was having a whole house replacement, they chose to do the lower level first. They completed this in about 3 hours. I came home to find closet doors not reinstalled, the track doors guides missing , radiator covers not reinstalled and AC vents just put back in place and not fastened. In one closet the never bothered to secure the carpet to the tack strips and the seams were horrible.
They left saying "its cutting into my golf time" and didn't even bother to clean up after themselves, just swept debris into my finished basement.
The second day the foreman called saying he'd be late, when he arrived he aboslutely reeked of marijuana. He did one carpet seam that was hideous and spent the rest of the day saying he had to do something else leaving two inexperienced carpet layers to finish the job. 13 hours later they got done, still left a mess and the workmanship was totally unsatisfactory. I'm on the 5th week of trying to get my carpet installed correctly, and the 3rd attempt to get the stairs right.
If you are thinking about buying from them make sure you get certified installers and you have plenty of time on your hands to deal with all the corrections you'll need to have done. They may get it right in the end, but its just not worth the hassle.
Review #128309 is a subjective opinion of a user.