Reply by Empire Today

I’ve read your comments and recent post. As a member of the Sales Management Team, I would like the opportunity to speak with you regarding any concerns you may have regarding our company. We review each and every concern that is brought to our attention, and Empire takes the feedback from its customers very seriously. Customer satisfaction is extremely important to us and we do our best to provide a resolution to customers that experience problems. We have an A+ rating with the Better Business Bureau. This grade represents the BBB's degree of confidence that the business is operating in a trustworthy manner and making good faith efforts to resolve customer concerns. Empire also works with leading manufacturers and carries a wide assortment of products and styles to meet the needs of our customers’ lifestyles. We work with each customer during their in-home appointment to select the right products to meet their needs. All of our products are backed by manufacturer and installation warranties. If there are any issues that arise with the quality of the product or service of the installation, we will work with the customer on identifying the concern and assisting in providing a resolution. Empire offers Next-Day Installation on many of its in-stock products. Our professional installers must pass a rigorous standards and skills screening tests to become an Empire Today installer. At any stage of the installation process, we are available to help and answer any questions a customer may have. Please feel free to contact me at pressrelations@empiretoday.com or via phone at 847-583-5248. Rick Boysen, Director of Sales
Author's
El Paso, Texas
5 comments

This post is just that a post to show that the company known as Empire Today is a scam!I have had many post and responses from pissed consumers of Empire Today.

So with that being said heres a response from a former sales rep... Im Just Sayin:

"The problem with this company is that they are so dishonest and have shielded themselves from unhappy customers by giving them the runaround. If you try to take them to small claims court, you have to make sure you have the exact name and address of the company you are trying to sue. But Empire Today has so many addresses, it's impossible to know which one is the correct one to use and if you had the wrong one, the case would be thrown out.

There are so many complaints into so many BBB offices all across the country, but they close the cases as if they're settled when the consumer doesn't accept their offer. It's because, like Tom, they offer to replace the product at an additional cost to the consumer, (they want us to give them MORE money for another bad product and bad service) when it should be replaced under a warranty or because of poor installation or quality. So when the customer doesn't accept the offer (since no one wants to throw more good money after bad) the BBB closes the case saying Empire made an offer but the customer didn't accept it. They put bad quality products into your home, don't stand behind their products, don't return calls, don't have good installation teams, don't have good service, don't have next day installation....I don't know how they get away with advertising 'next day' when they never show up the next day, but make people wait 12 hrs.

Attorney generals of the states Empire Today does business in, should look into the fraudulent sales practices of this company.

I don't know when someone will shut them down.Maybe someone needs to notify the media and shine the light on this dishonest company."

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Anonymous
#174489

I worked for the company for few years!

All I can say is that "you are as good as your last sale" the company as a whole does not have any sense of loyalty to their sales rep aka (contractors)

That explains why NY market is constantly hiring new reps with training classes of 15-20 people and consistently averages out to have sixty sales reps! The installers are constantly scamming by charging miscellaneous charges on every job.

Bottom line is you have to rip off the customer real good to make ends meet where local store is way way less expensive has a much bigger selection then a trunk of a car and can offer a much better carpet at half price, it's true that empire has big names like Mohawk and shaw but so does your local store (not a man in a van type) only these companies also have their highs and lows product, empire sells their low end product and uses it's name to sell at unbelievably high prices,

If you were ever in a flooring industry you won't believe your eyes at first, then you'll learn how to sell it with a straight face,

Any local store can sell any grade flooring for half the price of empire and be more attentive to each costumer and have same warranty like any body else!

Anonymous
#173506

I had a horrible experience with Empire just this past Saturday. You cannot defend an entire company, when you have salesmen coming to homes and making complete idiots of themselves and the company! I am waiting a call from someone with Empire about my experience.

Anonymous
#149144

Thank you for bringing your experience to our attention. We apologize for any inconvenience, and our customer service team would like to work with you to explore a resolution. Please contact us at 800-588-2300 so we can assist you.

Anonymous
#148550

Some of you are ridiculous and need to be educated.Empire sells carpet made by Mohawk & Shaw, the two best carpet makers in the business!

So to sit here and cry about the carpets they sale being inferior just shows your stupidity.

Get a life morons and quit trying to ruin the reputation of a good company.Get a life you pathetic losers!

Anonymous
#148463

I work out of the Detroit office and I have known most of the staff there for many years. They are very reliable. Not only do they take care of problem but they also call with follow up. Each one of the managers are on call with there cell phones on until 9:00 or later.

We were trained that the customer is always right no matter what the problem is.

We also give each customer our personal cell phone number and call the day of installation with follow up to make sure they are satisfied.

I am very proud to be a member of there team the company ethics alone stand for themselves.

I have worked in the flooring industry over 24 years and Empire Today is one of the top customer service companies.

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