I'm dizzy from all the double talk from costumer service and so disappointed. Felt like I was in the twilight zone.
Actually felt like I was talking to my kids aka the wall. Do your homework first. Empire is not looking out for your best interest. Typical big business.
I would not use them again. I didn't realize I was suppose to haggle with them for a descent more reasonable price. Next day delivery enables you the three days to cancel your order if you felt you couldn't say no face to face or needed more time to let the transaction sink in. Now I'm stuck with "SUCKER" written on my forehead.
Poor Carpet with poor padding.
I never recieved an invoice or guarantee on the carpet. Maybe going to Mr Action with the local paper might help me.
Monetary Loss: $1.