Reply by Empire Today

Pam, I’m disappointed to hear that your experience didn’t meet your expectations. I’m sorry for if our pricing and warranty information weren’t clearly communicated to you during your sales appointment and for the issues you’ve had with your product. We do offer a manufacturer and one year installation warranty on all of our products, certain conditions do apply. We want you to be happy with your new home and it’s my understanding that we attempted to reach out to you before the holiday to further discuss your concerns and so we could begin working on a resolution with you. If you could, please call me back at 888-588-2315 x4195 or email me at and we can begin finding a satisfying solution together. I look forward to speaking with you. Rebekah Clerk, National Customer Service Manager
Woodbine, New Jersey

I'm dizzy from all the double talk from costumer service and so disappointed. Felt like I was in the twilight zone.

Actually felt like I was talking to my kids aka the wall. Do your homework first. Empire is not looking out for your best interest. Typical big business.

I would not use them again. I didn't realize I was suppose to haggle with them for a descent more reasonable price. Next day delivery enables you the three days to cancel your order if you felt you couldn't say no face to face or needed more time to let the transaction sink in. Now I'm stuck with "SUCKER" written on my forehead.

Poor Carpet with poor padding.

I never recieved an invoice or guarantee on the carpet. Maybe going to Mr Action with the local paper might help me.

Monetary Loss: $1.

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