Reply by Empire Today

Amber, I have read your post from 2008 and apologize that you were not satisfied with your in-home appointment and our fully installed pricing. There are several things that go into our fully installed price including the product cost, padding, sales, floor preparation, square footage of the area, moving of furniture, etc. As well, the pricing may vary depending on our current sale or promotion. Customer satisfaction is extremely important to us and although some time has elapsed, we would like to hear more about your experience and address any further questions or concerns you may have. If you still feel like reaching out to us, please feel free to email me at or call me at 888-588-2315 x4195. I look forward to hearing from you. Rebekah Clerk, National Customer Service Manager
Morristown, New Jersey

My husband and I just bought a home, We mistakenly both made appts with Empire for new carpet and hardwood floors, with us working we failed to mention that we had both made appts for estimates on seperate days. I had my rep come on a Wed.

She looked and measured my kids, smaller rooms and gave me an estimate of $2,600. Meanwhile I had another local carpet place give me an estimate of $1,300 the week before. I told her this and she, without even thinking, changed her price to match. I asked her about laminates for the hard woods while she was there and she said it would be 5 to 6 thousand.

Well, Saturday came and my husband was at the house before me (we have been repairing so we dont live there yet) and when I arrived he said he had forgotten to cancel his appt with Empire after he realize I had one on Wed. So he felt bad and let the guy do his thing and give a quote.... Well.... This guys price was 1,300 for carpet and 2,300 for the laminates!!!

Are you kidding?! What kind of BS scam are they running?

Product or Service Mentioned: Empire Today Estimate.

Monetary Loss: $2.

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I want to thank all of you for posting the information on Empire Today. I have an interview later on and now I am thinking twice about going.

:( I was a little baffled at the quote of $15,000 from the salesman for 800 sq feet of engineered wood. Even the best quality real wood would have been cheaper. I understand that the salesman are trying to make a living, but no one will be getting rich off of me...I can take my business to a Lowes or Home Depot.

My husband and i bought carpet upstairs and down most terrible experince we have ever had carpet came wrong color we have stairway carpet was to match downstairs no way so they had to replace carpet. rush job means no quality work if we ever have to change again would hire someone with no next day service.Save your money hire someone that stands behind there work and want change quote.

Erode, Tamil Nadu, India #29140

'in the know,' you are obviously 'out of it.' sounds like these guys/gals are independent contractors on commission. he actually gave the second guy a chance to sell!

and looks like he had the better price. the way i see it, it's like going to two different stores, especially when the first sales person jacked the price up so high then just chopped it. if that's the game, then there was probably even more room for negotiation with the second guy -- CALL IN A THIRD! after searching, however, it seems empire is a rip.

i'll continue to do my own shopping and hire someone to do my installation.

home depot can have good prices, but they jack up the price of installation big time. buy there and call an independent installer.

Mckeesport, Pennsylvania, United States #16463

all flooring companies are rip offs. if you want to save money on your floors.

call me ,in michigan, at 1-810-614-5417. you will save and get quality service.

Bethlehem, Connecticut, United States #15292

WOW,,,,after reading more and more of all these negative reviews and sharing them with my husband I finally convinced him we are not going to use EMPIRE!

THANK YOU for posting!!

Telford, England, United Kingdom #14368

how was he wasting the 2nd salespersons time when the 2nd salesman quoted him thousands less the 2nd time? Sounds like most Empire sales reps are jacking up the price to raise thier commision.

Crosslake, Minnesota, United States #13560

Thank you for brining your concerns to the attention of Empire. We are dedicated to providing world-class customer service to every customer.

Unfortunately, we are unable to reference your account with the name provided on this website.

We would like to work with you to resolve your concerns. Please contact us at for further assistance.

Kyoto, Kyoto, Japan #13448

Empire does treat their employees and independent contractors like trash. They did lay off a lot of people right before Christmas.

Yes, you can go to 5 different sales people from Empire and get 5 different prices. If the customer does not buy from the salesman he gets in trouble.

New Prague, Minnesota, United States #12292

Empire treats all of there employees like trash. They don't even pay there employees enough to get by.

I remember chatting a worker and shemstated that the company cut back everyones hours and that she was denied a promotion 3 times and has worked for the company for about four years. Empire laid there Home Improvement workers off back in December so that the hire ups can make more money.

Flint, Texas, United States #12040

First may I say that it is rather rude that both of you made appointments and did not cancel one of them, it is not like you don't know the number.

Empire salespeople are not hourly employees and the company does not give them allowances for any auto type of expenses. So your husband being kind enough to allow the "other" salesperson to quote really just wasted the second sales persons time.

Blame the company and the management, not the sales people, they are only trying to meek out a meager living.