Reply by Empire Today

We regret the delay in your window treatments, and we would like to look into the situation and help make things right for you. Unfortunately, we cannot locate your account with the information posted here. Please send your contact information to customersupport@empiretoday.com so that we can follow up with you. Thank you.
Author's
Cambridge, Massachusetts
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Purchased shades for our entire home about 6 years ago.Total cost $5000.00.

Over 6 weeks ago the cord on our master bedroom shade broke. It took more than a week to setup a service call. When the repair person came, he said he needed to take the shade in for repair, and he will call in the next few days. Needless to say, I had to call him only to be told he had to order a new shade.

It is now over 6 weeks later.

I was advised last week that the shade came into their warehouse and the installer will call me the next day to setup an applintment.It is now a week later and still waiting.

Reason of review: Bad quality.

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