Reply by Empire Today

Laura, we apologize if you’ve had any difficulties contacting customer service. We pride ourselves on providing excellent customer service and addressing any concerns our customers may have. We understand that we are currently in contact with you to resolve this issue and that an inspection is scheduled for this week. Please contact us with any additional questions you may have by email at or call us at 88-588-2315 x4195. Thank you. Rebekah Clerk, National Customer Service Manager.
Putnam, Connecticut

I am tired of talking to people from India and the Phillipines. They are rude and when I ask them to stop speaking and listen to me, they said stop interupting their 'pre-programmed' schpeel.

I have had to listen to it 3 times trying to get someone to come look at my carpet. What happened to hiring US citizens to do these jobs. All our jobs are being outsourced and even worst, we get non-citizens working the US jobs before US citizens. I have seen so many illegals working as well.

It is very sad for the US and it's citizens.

It has been 10 months since they put in the carpet. I called 3 days after installation and said it was 'shedding'. They said it was common with this carpet and it will stop in a few months.

Well it has been more than a few months and it is still 'shedding' and my runner looks horrible. The places that look bad are with the most traffic.

Product or Service Mentioned: Empire Today Installation.

Monetary Loss: $2500.

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