Reply by Empire Today

I would like the opportunity to speak with you regarding the information that you provided in your recent post, unfortunately, I'm not able to locate your contact information in our system based on the details that were provided. Empire does offer a one year installation warranty and each of our products comes with manufacturer warranties. I understand based on the information that we did also have an independent third party inspect the floor. I would like the opportunity to review the inspection report and the information that we have on file. Once that is completed, we can then discuss the details and hopefully determine a mutual resolution. My contact information is or call 888-588-2315 x4195. Rebekah Clerk,National Customer Service Manager.
Atlantic City, New Jersey

I purchased a laminate floor in August of 2009. 7 months later we called to complain about warping and separating on the seams.

Empire sent out a third party company to look at the floor. They said it was our fault even though we do not have pets and followed their cleaning instructions. I am afraid of how horrible this floor will look 5 years from now. I feel like I wasted $5000!!!

we took excellent care of the floor and after less than a year it is damaged, Empire will not stand behind their product and keep giving us a run around.

Do not buy anything from Empire today!!!!

Product or Service Mentioned: Empire Today Flooring.

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