Reply by Empire Today

Estella, based on the details you provided we were able to locate your information and can see that you did cancel your appointment after your experience on the phone with our sales representative. Although some time has elapsed, I would like to truly apologize that they were not able to satisfy your concerns and questions prior to the date of your appointment. At Empire, we are dedicated to providing our customers with world-class service throughout their experience and customer satisfaction is extremely important to us. Although it has been some time, I would like the opportunity to speak with you about your experience. Since I do not have contact information to reach you, please email me at or call me at 888-588-2315 x4195. I forward to hearing from you. Rebekah Clerk, National Customer Service Manager
Dulce, New Mexico

BAD CUSTOMER SERVICE! I called and spoke to their representative named William.

I scheduled the appt and then proceeded to ask questions about the company. He became very rude and sarcastic. Stated he did not understand why I was asking questions about them. Then I asked if the representative that would come out to my home would have samples of carpet and give me final quote and he responded very sarcastic "That's why you have an appt".

I asked him why he was so annoyed with my questions and he said he did not understand why I was asking questions and I should ask the representative at the appt.

I told him that I just needed a little more info and I would like to have an idea of what to expect so I told him to cancel my appt. I am GLAD I did not do business with this company after reading all the complaints on so many websites!!!!!!!!!!

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Bethlehem, Connecticut, United States #15281
:zzz WOW,,,it looks like all the negative comments here are automatically responded to by COMPANY RESPONSE. So far I have seen the same pat answer.

Looks like they like giving people the ol' run-a-round! :zzz
Crosslake, Minnesota, United States #13557

Thank you for brining your concerns to the attention of Empire. We are dedicated to providing world-class customer service to every customer.

We are currently looking into the concerns mentioned in your post.

We will contact you within the next three business days. Please feel free to contact us at for further assistance.