BAD CUSTOMER SERVICE! I called and spoke to their representative named William.
I scheduled the appt and then proceeded to ask questions about the company. He became very rude and sarcastic. Stated he did not understand why I was asking questions about them. Then I asked if the representative that would come out to my home would have samples of carpet and give me final quote and he responded very sarcastic "That's why you have an appt".
I asked him why he was so annoyed with my questions and he said he did not understand why I was asking questions and I should ask the representative at the appt.
I told him that I just needed a little more info and I would like to have an idea of what to expect so I told him to cancel my appt. I am GLAD I did not do business with this company after reading all the complaints on so many websites!!!!!!!!!!