Reply by Empire Today

Kim, we’re sorry that you’ve experienced with your product. Making sure you’re satisfied with everything it is of our utmost concern. We understand that someone from the local market did reach out to you recently. We were able come to mutually resolution so and the re-stretch of your product will be taken care of once we receive the necessary information from you. If there is anything else we can do for you now or in the future, you can call us at 888-588-2315 x4195 or email us at Rebekah Clerk, National Customer Service Manager
Denver, Colorado

Empire Today was in such a hurry to install my carpet in the winter they didn't allow it to adjust to in home temperature. Instead they increased the temperature of my house to 86*F in December!

Just short of my one year installation warranty expiring, Empire Today came out to stretch my carpet because bubbles had formed in NON traffic and traffic areas. Eighteen months later I have "serious" bubbling in every bedroom, the stairs and the hallway.

Empire will charge me their repair rate to have it fixed, approximately 4 hours! Do NOT use Empire, their pricing isn't that good!

Product or Service Mentioned: Empire Today Installation.

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