Reply by Empire Today

Jason, we’re sorry to hear that you were disappointed with your sales appointment. Your experience is not in line with our normal standards, as we always want to provide our customers with a positive experience. We’d like to discuss this issue with you further. A member of our sales team will be reaching out to you soon. Thank you. Rebekah Clerk, National Customer Service Manager.
Boston, Massachusetts

Update by user Dec 19, 2011

The sales rep wasn\'t clear with their numbers. I was not happy with we get a discount if we do the 72 hours versus if we wanted to do it two weeks from now.

Original review posted by user Dec 19, 2011

Had Empire sales rep stop by today. We where shown the 60% off and the not on sale carpet. Well the 60% off was only .06 cents cheaper than the normal price carpet. Which the normal price carpet was higher quality. We called the sale rep on it and we couldn't receive a clear straight answer.

Then the sales rep called "office" to get the best price on the carpet that wasn't on sale. They dropped the price almost 45%. Then we asked about the 60% off carpet and they dropped it to the same price range as the other carpet. My wife and I ask how is that possible. How can the carpet that's not on sale be 3500.00 and the carpet that suppose to be 60% off be 3200.00. From that point on the sale rep attitude completely changed. The sales rep became rude and snooty.. and other few choice words that I would get this post removed.

With the sales rep calling back to the office, I felt I was buying a used car. The sales rep number were never the same and where all over the place.

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