Well, I don't know if I have a right to complain since I chose not to buy from Empire, but here is my story anyway. I needed to replace damaged carpet in one bedroom of my house, 10 x 11 foot.
I went to 3 local carpet places and got quotes between $325 and $375. I remembered seeing the Empire commercials on TV so I called them and set up an appointment, they said someone would be at my house between 5 and 7pm Monday afternoon. The sales guy "Chris" was right on time, 5pm sharp. I showed him the room and told him I was looking for the same type carpet.
He showed me a couple samples and I picked out one he said was good but affordable. So we sat down at the kitchen table and he starts punching in numbers on a calculator, and says That'll be $550 dollars. I must have had a puzzled look on my face because he asked me how much I thought it would cost, so I told him other places I had been to had quoted me around $350. So he starts telling me about how Empire has been in business for 50 years, and they only use the best installers, best carpets, and best padding, yada yada yada.
I told him to leave his card and I would call him. Now he starts to pressure me, tells me he is very busy and won't be able to come back, and asks me if I will buy right now if he drops the price to $500, I tell him no. So he says he is going to go outside and call his boss and get me a better price, so he goes outside, starts his car and drives away, never came back !! I was glad he left anyway, he was a *** !!
After he left I started doing Google searches and found lots of unhappy customers out there, should have done that in the first place. I will NEVER call them again, they are worse than used car salesmen.