Reply by Empire Today

I’ve read your information and I apologize for any inconvenience this may have caused. Based on the information that was provided in the post, I’m unable to pull your information in our system. I would like the opportunity to discuss your concerns with you regarding the estimate for your carpet. During each in-home appointment, our Sales Representatives will provide a fully installed price. In addition, Empire does offer a Price Guarantee in which we’ll beat any competitive offer if certain criteria are met. Customer satisfaction is extremely important to us. At your convenience, please feel free to contact me at or via phone at 888-588-2315 x4195. Rebekah Clerk – National Customer Service Manager
Ann Arbor, Michigan

Well, I don't know if I have a right to complain since I chose not to buy from Empire, but here is my story anyway. I needed to replace damaged carpet in one bedroom of my house, 10 x 11 foot.

I went to 3 local carpet places and got quotes between $325 and $375. I remembered seeing the Empire commercials on TV so I called them and set up an appointment, they said someone would be at my house between 5 and 7pm Monday afternoon. The sales guy "Chris" was right on time, 5pm sharp. I showed him the room and told him I was looking for the same type carpet.

He showed me a couple samples and I picked out one he said was good but affordable. So we sat down at the kitchen table and he starts punching in numbers on a calculator, and says That'll be $550 dollars. I must have had a puzzled look on my face because he asked me how much I thought it would cost, so I told him other places I had been to had quoted me around $350. So he starts telling me about how Empire has been in business for 50 years, and they only use the best installers, best carpets, and best padding, yada yada yada.

I told him to leave his card and I would call him. Now he starts to pressure me, tells me he is very busy and won't be able to come back, and asks me if I will buy right now if he drops the price to $500, I tell him no. So he says he is going to go outside and call his boss and get me a better price, so he goes outside, starts his car and drives away, never came back !! I was glad he left anyway, he was a *** !!

After he left I started doing Google searches and found lots of unhappy customers out there, should have done that in the first place. I will NEVER call them again, they are worse than used car salesmen.

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