Reply by Empire Today

Thank you for bringing your concerns to our attention. We understand your frustration at your installation not being completed, and we would like to help make things right for you. Unfortunately, we cannot locate your account with the information posted here. Please send your contact information to so that we can follow up with you. Thank you.
New York, New York
Customer service

Today 9/24/15 the installers from empire came out again, once again the work could not be completed. My journey started with empire in July still three visits later still no flooring.

This is absolutely the worst company I have ever had the chance to work or not work with. I would never recommend this company to anyone.

Product or Service Mentioned: Empire Today Flooring.

Reason of review: Bad quality.

Do You Have Something To Say ?
Write a review



Me either. Horrible horrible horrible I wish I would have checked complaints before getting them to do the job

to Anonymous #1055061

Its' disappointing that you haven't had a positive experience with us. We want to know more about your concerns and help make things right for you. Please send your contact information to so that we can follow up with you.


I agree with you. I had three rooms of flooring (tiles) installed by Empire.

The grout color does not look like the color that I picked nor the same as what is shown on their website. It's a nightmare trying to get a call back from Customer Service.

What a slip shod company. They should not be in business.