Empire Today's reply to:
Empire Today - Flooring Review from Beachwood, New Jersey
Buyer Beware don't Buy from Empire Today!
Six months ago I purchased my first home 1 month before I was due to give birth to my first child and wanted everything done before my baby arrived.
I purchased 1,200 SF of Laminate Flooring from "Empire Today" to the total of $14,000 for my new home. (I'm still trying to figure out where the 1/2 price discount was applied, at $11.66 / sf. Wow!)
My sales representative Terry in the NJ area swore to me that their laminate flooring was high quality and is treated with a protective coating to make it resistant to scratches.
Terry also made the claim,
"Its so durable you could take a screw driver to floor and it will not scratch".
Being pregnant at the time, I knew I needed something very durable to hold up kids and baby toys. Well 6 months later there are scratches everywhere.
I was very careful to install felt pads under all of my furniture so it wouldn't scratch the floor. The reality is any thing that rests on the floor even a plastic baby walker will scratch the floor. I cant even keep a plastic kitchen trash can on the floor because it scratched the floor.
At this point I'm afraid to get a family dog because the flooring is such LOW quality that the dogs nails will scratch the floor.
After having a service rep from Empire come and inspect my flooring, Empire said there was nothing wrong with the floor and there was nothing they would do to resolve the issue.
I'm so furious "Empire Today" will not stand behind their product and is refusing to do nothing for me.
Please avoid Empire Today Flooring, don't get ripped off by this company. There is NO customer support from this Company what so ever.
If I had done my research I would have realized after reading all of the customer complaints on the Web
Empire Today is not a company I should have done business with.
Here is a sampling, just to pick a few.
I hope this helps the next person looking for flooring. Do not purchase from Empire Today, tomorrow or ever!
Review about: Empire Today Flooring.
Reason of review: Bad quality.